It & document Work, Jobs in Thatcham, Brk (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
11d
Archives Assistant
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Research
- Front desk
- Computer skills
3d
Business Support Administrator
West Berkshire Council —Newbury
- £26,403 - £28,598 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee assistance programme
11d
IT Engineer
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- DevOps
Quick apply
IT & DOCUMENT CONTROL ASSISTANT
SB Joinery —Stockbridge
- Free parking
- Referral programme
Parcel Delivery Driver
Royal Mail Group —Newbury
- £13.68 an hour
- Part-time
- Customer service
- Employee discount
18h
Collections & Network Driver
Royal Mail Group —Newbury
- £13.68 an hour
- Part-time
- Customer service
- Employee discount
12d
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
QA Automation Engineer
RM Education Limited —Abingdon
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Annual leave
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- SharePoint
- Communication skills
IT Engineer
QinetiQ —Farnborough
- £51,975 - £57,750 a year
- Full-time
- Engineering
- Mentoring
- Employee discount
6d
Software Engineer - NextGen Academy
Rocket Software —Newbury
- Full-time
- Hybrid work
- Software troubleshooting
- Engineering
Front End Software Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Scripting
- Agile
- Annual leave
- Work from home
1st Line Support Analyst
FluidOne —Camberley
- Continuous improvement
- Communication skills
- Employee assistance programme
Lab informatics/Automation Specialist
Xgenera —Winchester
- £35,000 - £45,000 a year
- Full-time
- Software troubleshooting
- Laboratory experience
- SQL
Quick apply
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
14d
Bookkeeper & Client Accounts Administrator
Property Foundations Group —Reading
- £15 an hour
- Part-time
- In-person
- Free parking
- Flexitime
Quick apply
2d
Customer Support Technician
Ricoh —Reading
- Communication skills
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Computer literacy
- Analysis skills
Quick apply
Flutter Mobile App Developer
JPLoft —Basingstoke
- SQL
- Agile
- Leadership

I want to receive the latest job alerts for it & document in thatcham, brk

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Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year
11 days ago

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
User account provisioning
LAN
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Network infrastructure
User account management
Firewall
IT permissions management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Mac OS
IP networking
Customer support
Application support
Communication skills
Identity & access management

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it & document jobs in thatcham, brk

Service Desk Analyst

Archives Assistant

Business Support Administrator

IT Engineer

IT & DOCUMENT CONTROL ASSISTANT

Parcel Delivery Driver

Collections & Network Driver

IT Project Manager

QA Automation Engineer

IT Service Desk Apprentice

IT Engineer

Software Engineer - NextGen Academy

Front End Software Engineer

1st Line Support Analyst

Lab informatics/Automation Specialist

First Line Triage Technology Support Agent

Bookkeeper & Client Accounts Administrator

Customer Support Technician

IT Operations - First Level Transaction Monitoring Associate

Flutter Mobile App Developer

I want to receive the latest job alerts for it & document in thatcham, brk

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