Application support engineer Work, Jobs in Tibshelf, Dby (with Salaries)

Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
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- £30,000 a year
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- Full-time
- Continuous improvement
- Travel
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- £18,000 a year
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- Full-time
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Quick apply
Embedded Software Engineer
Deep Sea Electronics Ltd —Sutton-In-Ashfield
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Quick apply
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Overseas Contractor
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Senior Software Development Engineer - Amazon Connect
Capital One UK —Nottingham
- Full-time
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- In-person
- Annual leave

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application support engineer jobs near tibshelf, dby

Systems Engineer

Thrive -
Mansfield

Quick apply

Job details

Full-time
9 days ago

Qualifications

Live chat
Technical troubleshooting
Desktop support
Customer service call handling
TCP
ITIL Certification
Microsoft Outlook
Inbound customer enquiry call handling
Incident management
Client engagement
Incident queue management
Ticket management
Incident documentation
Microsoft Office Suite
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
IP networking
Customer interaction
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills
CompTIA A+
Remote diagnostics
Time management

Full job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

Quick apply

Refine Your Search

application support engineer jobs in tibshelf, dby

Systems Engineer

Technical Support Engineer

Senior Firmware Engineer

Apprentice IT Support Engineer

1st-2nd Line IT Support Engineer

Embedded Software Engineer

Lead Cloud Site Reliability Engineer

Dev Ops Engineer

Software Engineer

SRE/DevOps Engineer

Sr Software Engineer

Software Engineer

Level 2 Helpdesk Engineer

Senior Ruby Engineer

Level 1 Helpdesk Engineer

Senior Software Engineer

Lead Software Development Engineer - Services

Senior Software Engineer (Angular)

Overseas Contractor

Senior Software Development Engineer - Amazon Connect

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