Logistics warehouse coordinator Work, Jobs in Towcester, Nth (with Salaries)

Customer Care & Delivery Coordinator
Ty Nant Water —Northampton
- £35,000 a year
- Full-time
- In-person
- Free parking
- Employee assistance programme
Quick apply
4d
Logistics Warehouse Coordinator
Whittan —Milton Keynes
- Full-time
- Continuous improvement
- Organisational skills
- Warehouse experience
Quick apply
7d
Returns Operations Co-ordinator
Haier Europe —Rugby
- Full-time
- Organisational skills
- Warehouse experience
- Employee assistance programme
- Employee discount
11d
Warehouse Coordinator
Brioche Pasquier —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
Quick apply
11d
Logistics Coordinator
Newly Weds Foods —Banbury
- Analysis skills
- IT
- Communication skills
Quick apply
Inventory Coordinator
GXO Logistics —Wellingborough
- £14.74 an hour
- Full-time
- Warehouse experience
- Computer skills
- Communication skills
- Annual leave
- Employee discount
1d
Supply Chain Coordinator
Airbox Fulfilment —Leighton Buzzard
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
Quick apply
Warehouse Coordinator
GXO Logistics —Banbury
- £13.75 an hour
- Full-time
- Management
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Purchasing Coordinator
Philex Electronic Limited —Bedford
- £26,000 - £29,000 a year
- Full-time
- ERP systems
- Data analysis skills
- Analysis skills
- Employee discount
- Life insurance
Quick apply
Ecommerce Coordinator
GXO Logistics —Banbury
- £13.75 an hour
- Full-time
- Warehouse experience
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Service Delivery Coordinator
Bleckmann —Northampton
- Up to £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
11d
Transport Coordinator
GXO Logistics —Kettering
- £32.34 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Transport Coordinator
Wayfair —Lutterworth
- £14.84 - £16.32 an hour
- Full-time
- Google Suite
- Analysis skills
- Organisational skills
6d
Service Coordinator UK & Ireland
Pramac Generac UK Limited —Rugby
- Organisational skills
Quick apply
Team Leader
Omnia Resourcing —Northampton
- £12.50 an hour
- Temporary
- Microsoft Word
- Customer service
- Computer literacy
HR Coordinator
Rhenus SE & Co. KG —Lutterworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Salesforce
7d
Regional Technical Manager
Bleckmann Logistics UK Ltd —Crick
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Customer Care & Delivery Coordinator

Ty Nant Water -
Northampton

Quick apply

Job details

Full-time
£35,000 a year
4 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Logistics
Case record updates
Complaint handling
Risk management
B2B
Customer interaction
Root cause analysis
Supply chain customer service

Full job description

About Ty Nant Group

Ty Nant Group is the fastest-growing bottled water company in the UK. Our portfolio spans Ty Nant, TAU, Strathmore, Fonthill and Decantae, supported by four operating sites and a growing route to market. We are building a premium customer operation that is easy to deal with, accurate under pressure and capable of managing every order from receipt through to confirmed delivery.

Role purpose

To own customer communication and delivery assurance after an order has been acknowledged. The Coordinator will answer queries, monitor live deliveries, communicate risks before the customer needs to chase and confirm successful delivery with the appropriate evidence. Both Customer Care & Delivery Coordinators are also fully trained to provide order-processing and portal cover during holidays, sickness and exceptional peaks.

THE MANDATE

Never leave the customer wondering: own the answer, communicate early and close every delivery with evidence. Never leave the customer wondering: own the answer, communicate early and close every delivery with evidence.

What success looks like

Customer queries receive prompt acknowledgement, one named owner and a clear next action.
Material delivery risks are identified and communicated before they become customer surprises.
PODs and delivery confirmations are completed within the agreed service window.
Holiday order-processing cover is accurate, controlled and provided without losing ownership of the customer queue.

Key accountabilities

CUSTOMER QUERIES AND CASE OWNERSHIP

Own customer contacts received through the shared inbox, telephone and approved portals, recording the issue, priority, owner and next action.
Answer routine questions about order status, availability, delivery timing, documents, invoices and proof of delivery using accurate system information.
Coordinate responses across Order Processing, Transport, Warehouse, Production, Sales, Finance and Quality rather than passing the customer between departments.
Maintain clear customer updates until the issue is resolved and the outcome has been recorded.

DELIVERY ASSURANCE AND PROACTIVE COMMUNICATION

Monitor planned and live deliveries, checking collection, departure, ETA, delivery-slot and exception information.
Work with Transport Planners and carriers to understand delays, recovery actions and revised delivery commitments.
Notify customers proactively when a material risk is identified, explaining the issue, action being taken and next update time.
Obtain PODs, customer receipts or other agreed evidence and confirm successful delivery in Ty Nant 360.

EXCEPTIONS, COMPLAINTS AND SERVICE RECOVERY

Own the customer-facing response to shortages, damage, refusals, failed deliveries, returns and delivery-document queries.
Create accurate cases and preserve order, delivery, SKU, batch, pallet, POD and correspondence evidence.
Escalate product-quality or food-safety matters immediately to Quality while retaining responsibility for customer communication.
Coordinate authorised credits, replacements, redeliveries or claims with Finance, Transport and Operations.
Record root cause and outcome information so recurring service failures can be identified and prevented.

ORDER-PROCESSING AND PORTAL COVER

Maintain full working competence in order validation, Ty Nant 360 entry, customer portals, acknowledgements and operational release.
Provide scheduled order-processing cover when the primary Coordinator is on holiday, absent or supporting an exceptional workload.
During cover, check customer, product, quantity, price, address, requested date, delivery instructions and approval requirements before release.
Use a clear rota so one Customer Care Coordinator covers order processing while the other retainsownership of the customer queue.
Complete a structured handover when cover starts and ends, with no unowned orders or customer cases.

Candidate profile

ESSENTIAL

Experience in B2B customer service, customer operations, logistics coordination or order management.
Confident written and telephone communication, including difficult conversations about delay, shortage or service failure.
Strong ownership and follow-through: able to coordinate several departments without losing the customer outcome.
Good systems skills and the discipline to maintain accurate case, delivery and POD records.
Ability to prioritise urgent delivery risks alongside routine customer enquiries.
Willingness and capability to provide trained order-processing and customer-portal cover.

PREFERRED

Experience in drinks, FMCG, food, manufacturing, hospitality supply or multi-site distribution.
Experience monitoring pallet-network, groupage, courier or dedicated-haulage deliveries.
Experience handling shortages, damages, claims, returns, credits or quality complaints.
Experience with ERP, CRM, ticketing, carrier-tracking and customer-portal systems.

How you will lead and work

Calm, warm and commercially sensible, particularly when something has gone wrong.
Takes responsibility for finding the answer rather than redirecting the customer.
Communicates early, accurately and without defensiveness.
Comfortable switching into controlled order-processing cover while protecting the wider customer queue.

Reward and benefits

Competitive salary, dependent on experience.
Discretionary annual Group performance bonus.
Company pension scheme with a 5% employer contribution.
Life assurance at four times salary.
25 days’ holiday, increasing to 28 days with service, plus bank holidays.
Role-specific systems, portal and professional development training.
Employee assistance and wellbeing support, Ty Nant Group product allowance, employee discount and free on-site parking.

This role profile describes the principal accountabilities of the position. It is not exhaustive and may evolve as the Group, customer operation and systems develop. Bonus and benefit arrangements are subject to eligibility, scheme rules and the terms confirmed in the employment contract. Ty Nant Group is committed to creating an inclusive workplace and welcomes applications from suitably qualified candidates from all backgrounds. Appointment is subject to eligibility to work in the UK and any role-appropriate pre-employment checks.

Pay: £35,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

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logistics warehouse coordinator jobs in towcester, nth

Customer Care & Delivery Coordinator