It Work, Jobs in Treforest, Rct (with Salaries)

IT Service Delivery Manager
ARO —Cardiff
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
Quick apply
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
10d
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Academy IT Analyst
Bridewell —Cardiff
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
12d
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
10d
IT Graduate - Support & Operations
ROCKWOOL Group —Bridgend
- Full-time
- Project management
- Communication skills
- Annual leave
- Sick pay
6d
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
4d
IT Support Team Leader
Redkite Law —Cardiff
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
14h
IT Service Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
11d
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
IT Support and Information Assurance Specialist
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
13d
IT Support Team Leader
Redkite Solicitors —Cardiff
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Systems Analyst II
Thermo Fisher Scientific —Newport
- Full-time
- Oracle
- No experience needed
- Microsoft Office
Technical Support Analyst
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
IT Risk and Compliance Manager
No1 Server Technologies Ltd. —Cardiff
- £65,000 - £72,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick apply
4d
IT Manager
South Wales Police —Bridgend
- £41,487 - £47,046 a year
- Full-time
7d
Network Engineer / Architect
AIRBUS Defence and Space Limited —Newport
- Full-time
- Travel
- Computer networking
- IT
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills

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IT Service Delivery Manager

ARO -
Cardiff

Quick apply

Job details

Full-time
£50,000 - £58,000 a year

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
Driving Licence
Customer service
ITIL
IT
Communication skills

Full job description

Job Title: IT Service Delivery Manager

Location: Cardiff, with regular on site client visits

Salary: up to £58,000 DOE + £6,000 Car allowance

Contract type: Permanent

About the role

Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and maintaining strong long-term relationships remotely and acting as the bridge between the customer and our operational delivery teams.

You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities.

As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is essential at all levels.

Please note, we are looking for someone based in the Cardiff area, due to the location of our customers. A Full UK drivers’ license is essential and this role will also involve an on-call rota.

What you’ll do

Taking ownership of the service that’s being delivered
Building and maintaining effective business relationships with customers
Proactive SLA management to ensure we are meeting SLA and associated KPIs
Collaborating and working with the business’s senior stakeholders and sales executives on account management, strategy, and growth
Ensuring operational teams are aware of planned changes and the appropriate support structures are in place
Delivery of reports and service review meetings remotely or onsite as per contract
Champion the completion of NPS surveys with customers and strive to achieve a promoter score for all customers
Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules

Requirements

Essential

Previous experience as an SDM and managing large customers
Conversant with the ITIL Framework (IT Infrastructure Library)
Experience of working in a service management role within an Information Technology environment
Demonstrable experience of achieving targets and delivering an effective service to customers with SLAs
Strong communication skills – written and verbal with an understanding of situational best practices
Ability to lead, manage and/or influence both internal resources and customer resources to achieve successful outcomes
Demonstrable experience of producing and analysing customer service delivery performance reports, presenting findings and recommendations to management and customers to improve the service

Desirable

Evidence of achieving promoter level relationship scores amongst customer portfolios
Previous experience of working collaboratively with customers to support their IT strategy, profiling and acting on future opportunities.
Experience of delivery ITIL aligned services

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Quick apply

Refine Your Search

it jobs in treforest, rct

IT Service Delivery Manager

IT Service Analyst

Service Desk Engineer

Academy IT Analyst

IT Service Analyst

IT Graduate - Support & Operations

IT Support and Systems Assistant

IT Support Team Leader

Service Desk Advisor (First Line Helpdesk)

IT Service Manager

IT Customer Service Advisor

IT Support and Information Assurance Specialist

IT Support Team Leader

Systems Analyst II

Technical Support Analyst

Senior Group IT Business Support Partner

IT Risk and Compliance Manager

IT Manager

Network Engineer / Architect

Technical Support Manager

I want to receive the latest job alerts for it in treforest, rct

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