Service advisor (motor trade) Work, Jobs in Uddingston, Slk (with Salaries)

Service advisor (motor trade)
Estella Group Limited —Airdrie
- £30,000 - £35,000 a year
- Full-time
- Front desk
- Communication skills
- Negotiation
Quick apply
3d

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Service advisor (motor trade)
Estella Group Limited —Airdrie
Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs. Notify customers promptly of completion of work.
£30,000 - £35,000 a year
Quick apply
3d
Delivery Driver – Trade Counter Training (Motor Factor) – Bridgeton
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Collections from suppliers and picking up returns and old units from customers. You'll start out on the van — getting parts to our garage customers quickly,…
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Service advisor (motor trade)

Estella Group Limited
Airdrie

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Company pension
Company events

Qualifications

Automotive warranty claim processing
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Internal department liaison
Complaint handling
Technical support
Automotive service
Front desk
Customer interaction
Communication skills
Add-on sales
Negotiation

Full job description

HGV Service advisor

You will have:

Excellent communication, interpersonal and negotiation skills

An ability to be highly organised and able to prioritise workloads

A positive attitude at all times and always lead by example

As a Service Advisor, your Key Objectives will include:

Maximising service profitability through the use of professional sales techniques

Sell additional products, services and repair works in a professional manner

Ensure customer awareness of all products and services available1

Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs

Maintain effective liaison with sales, parts and workshop teams

Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

Answer customers questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so

Pro-actively contact customers to update them on progress of work

Notify customers promptly of completion of work

Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)

Document all warranty work as per manufacturer requirements and retail policy 1and ensure the customer signs for all work undertaken

Accurately maintain departmental systems

Ensure compliance to all health and safety / environmental / company policies

Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Remuneration and Benefits

We offer:

Competitive salary of £35,000 OTE with an achievable bonus scheme on top

Company pension

20 days holiday (Plus Bank Holidays)

Think you’ve got what it takes? Then we would love to hear from you!

We are an equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.

Benefits:

Company events

Company pension

Schedule:

Holidays

Monday to Friday

Supplemental pay types:

Bonus scheme

Quick apply

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Service advisor (motor trade)

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