Customer service coordinator Work, Jobs in Uk Remote (with Salaries)

Customer Support Coordinator
Ticketer Group —Remote
- £25,000 a year
- Full-time
- Remote
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
1d
Patient Coordinator (Remote)
Kreate Dental Group Limited —Remote
- From £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Work from home
- Employee discount
Quick apply
21h
Customer Service Coordinator
QA Limited —Remote
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
11d
Learning Operations & Insights Co-Ordinator
Doubtless Pet Care Group UK & Europe —Remote
- Up to £28,000 a year
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
8d
Customer Account Coordinator, Czech/Slovak speaking
Revolgy —Remote
- Full-time
- Remote
- Sales
- English
- AWS

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customer service coordinator jobs near uk remote

Customer Support Coordinator

Ticketer Group
Remote

Quick apply

Job details

Permanent | Full-time
£25,000 a year
1 day ago

Benefits

Annual leave
Private medical insurance
Life insurance

Qualifications

Customer service
Technical support
Communication skills
Help desk

Full job description

Are you passionate about helping people, solving problems, and delivering brilliant customer experiences? Are you ready to be part of a fast-growing tech business that’s transforming the transport sector? We are looking for a Customer Support Coordinator to be the friendly, knowledgeable first voice our customers turn to when they need help. If you thrive in a fast-paced environment and enjoy making a real difference, this could be the role for you.

About Us

Ticketer has grown to become the UK’s market leader in smart electronic ticketing technology across the public transport sector. Our software enables passengers to use the latest payment technologies, whilst providing operators with real-time performance insights to improve efficiency, service levels, and profitability.

What you will be doing:

Be the Customer’s First Point of Contact. You will handle incoming enquiries via phone, email, and our ticketing system, providing fast, friendly and professional support every time.
Solve Problems and Make Things Simple. You will troubleshoot common issues, guide customers through solutions, and aim to resolve queries on first contact wherever possible—escalating more complex issues when needed.
Keep Everything Running Smoothly. You will log and manage tickets in our CRM system, ensuring each case is accurately recorded, prioritised, and easy for others to pick up when needed.
Deliver Outstanding Customer Experience. From clear communication to proactive follow-ups, you’ll make sure customers feel supported, confident, and valued at every step.
Work as One Team. You will collaborate closely with colleagues across support teams, sharing insights on recurring issues and helping continuously improve how we work.
Grow and Improve. You’ll contribute to our knowledge base, keep learning about our products, and bring ideas to improve our processes and service quality.

What success looks like

Meeting or exceeding response and resolution targets (SLAs)
High customer satisfaction and positive feedback
Strong first-time fix rates
High-quality, accurate ticket handling

What we are looking for

Essential:

Experience in customer service, helpdesk, or technical support
Excellent communication skills—able to explain technical concepts simply
Strong problem-solving ability and attention to detail
Comfortable using CRM/ticketing systems and following structured processes
Calm, patient, and supportive under pressure

Desirable (but not essential):

Experience in a tech support environment
Knowledge of transport, mobility, or public sector technology
A passion for developing your technical and product expertise

Why Join us?

You will be joining a business that’s leading digital transformation within the transport sector.
Our culture is built around wellbeing and support. You will have access to Private Health Insurance, Mental Health Support, and an annual wellbeing allowance to spend on what matters most to you. We also provide financial protection, including income protection and life insurance, for added peace of mind.
You will enjoy 25 days of annual leave (which increases with service), three half-day Summer Fridays, and your birthday off to celebrate.
We offer a remote working environment that empowers you to do your best work wherever that may (as long as it's UK- based)
And that’s not all – we have a few more great benefits we can’t wait to share with you!

Quick apply

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Customer Support Coordinator

Patient Coordinator (Remote)