Service desk Work, Jobs in Upavon, Wil (with Salaries)

IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Hybrid work
- Microsoft Access
- Continuous improvement
- Travel
- Annual leave
- Employee discount
8d
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
Service Desk Support Engineer
Fujitsu —Chippenham
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Analyst (L3),
Thorn SDS —Corsham
- Full-time
- Windows
- Communication skills
- Annual leave
- Life insurance
Front Desk and Administration Coordinator
Marlborough College —Marlborough
- £23,222.66 a year
- Full-time
- Free parking
8d
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
SSRC Receptionist
Serco Plc —Swindon
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
5d
Helpdesk Operator
Sodexo —Swindon
- £27,797.64 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
2d
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML
ITMS Second Line Technician
Onecom —Swindon
- Monday to Friday
- SharePoint
- In-person
- Communication skills
- Employee discount
Quick apply
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT
23h
Technical Project Manager
Inflection Point MSP Ltd —Chippenham
- £45,000 - £65,000 a year
- Full-time
- Azure
- PMP
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
20h
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
Receptionist - Part time
Thrings —Romsey
- Part-time
- Driving
- Front desk
- IT
- Life insurance
Sales Support Coordinator
Cross Rental Services Group —Andover
- Full-time
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply
12d
Receptionist Office Assistant (Part Time)
GXO Logistics —Chippenham
- Up to £17,912.28 a year
- Part-time
- Front desk
- Phone etiquette
- Communication skills
- Annual leave
- Employee discount
IT Infrastructure & Security Engineer
Executive Jet Support Ltd —Chippenham
- Full-time
- Azure
- AWS
- Scripting
- Free parking
- Employee assistance programme
Quick apply
1d
IT Support Analyst Apprentice
The Delta Group —Melksham
- Hospitality
- Customer service
- Microsoft Office
Quick apply
23h
Care Home Receptionist
Allegra Care —Fordingbridge
- £13.50 an hour
- Part-time
- Customer service
- Front desk
- Computer skills
Quick apply
21h
Network Engineer (L3/L4)
Thorn SDS —Corsham
- Full-time
- Analysis skills
- IT
- In-person
- Annual leave
- Life insurance

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IT Service Desk Analyst

Help for Heroes -
Salisbury

Apply Now

Job details

Permanent | Full-time
£30,255 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount
Life insurance

Qualifications

Microsoft Access
Technical support
Continuous improvement
IT
Active Directory

Full job description

Salary £30,255
Location Downton, Salisbury (Hybrid - minimum one day a week in the office)

This is a permanent, full time vacancy that will close in 4 days at 23:59 BST.

The Vacancy

IT Service Desk Analyst

Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week
Contract: Permanent

We have an incredible opportunity for an IT Service Desk Analyst to join our IT team and help deliver high-quality, colleague-focused IT support across Help for Heroes.

This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.

About the Role

As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.

You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.

Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.

About You

Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?

If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.

About the Team

You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.

The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.

In return we can offer you:

Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
Opportunity to buy and sell up to 5 days annual leave per year.
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
3 volunteer days per year to support the Help for Heroes community.
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: Sunday 19th July 2026 (applications may be closed early if we receive a high number of strong applications).

Interview Process: Competency-based interview, which will be held in person, on Monday 27th July 2026.

We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Our Values

Innovative

Collaborative

Authentic

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Resourceful

Energetic

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Work Location: In person

Apply Now

Refine Your Search

service desk jobs in upavon, wil

IT Service Desk Analyst

IT Service Desk Apprentice

Service Desk Support Engineer

Service Desk Analyst (L3),

Front Desk and Administration Coordinator

IT Support Technician

SSRC Receptionist

Helpdesk Operator

Web Technology Specialist

ITMS Second Line Technician

IT Operations Manager

Technical Project Manager

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Receptionist - Part time

Sales Support Coordinator

Receptionist Office Assistant (Part Time)

IT Infrastructure & Security Engineer

IT Support Analyst Apprentice

Care Home Receptionist

Network Engineer (L3/L4)

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