Workforce planning and performance lead fixed term Work, Jobs in Uppingham, Lec (with Salaries)

Workforce Planning and Performance Lead - Fixed Term
CITB —Peterborough
- £42,642 a year
- Full-time
- Databases
- Presentation skills
- Continuous improvement
- Free parking
- Employee assistance programme
Part-Time HR Business Partner - 14 month FTC
Simplify Group —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Human resources
- Communication skills
- Employee discount
Quick apply
Human Resources Business Partner
Caterpillar —Peterborough
- £49,519 a year
- Full-time
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Ford Motor Company —Dunton Bassett
- Full-time
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Essex Care Group Ltd —Leicester
- £16 - £18 an hour
- Full-time
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- In-person
- Annual leave
- Employee discount
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Workforce Planning and Performance Lead - Fixed Term
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Workforce Planning and Performance Lead - Fixed Term

CITB -
Peterborough

Apply Now

Job details

Full-time | Fixed term contract
£42,642 a year

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Gym membership
Paid volunteer time
On-site parking

Qualifications

Dashboard visualisation
Resource allocation planning
Report generation
Stakeholder liaison
Internal department liaison
Databases
Presentation skills
Stakeholder coordination
Continuous improvement
HR metrics reporting
Management reporting
Communication skills
A Level
Time management
Analytics
Stakeholder management
Rota coordination

Full job description

Workforce Planning and Performance Lead

Hours of Work: Full-time (35 hours per week)

Contract: 12 Month Fixed Term

Grade: SC2

Target Salary: £42,642

Location: Bircham or Peterborough

CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to develop an organisation which reflects Britain’s diverse population and our main objective is to create a culture that enables our customers to strive towards an organisational community that is reflective of today’s society.

About the Role

As a Workforce Planning and Performance Lead, you will be responsible for ensuring that resources are allocated and scheduled in a timely and efficient manner across the operation, for the entirety of its service provision and resource pool. Providing accurate forecasting of contact volumes and processing volumes, ensuring that resource level meet demand to achieve service level agreements (SLAs).

You will also be responsible for providing analytical output and insight through the production and use of data for robust resource planning and management information within the Customer Operations team.

What you’ll be doing:

1. Workforce Planning

You'll lead the planning that keeps our operation running smoothly and efficiently.
Build, develop and maintain a workforce planning model that delivers the most effective forecasting of resource requirements across the operation.
Produce and maintain reports to show current staffing levels, work patterns and attendance by skill set across Customer Operations, as well as future forecasting and expectations for ongoing plans
Build strong relationships with other CITB Teams (incl. Product and Communications and Marketing teams) to understand their plans and actions that may impact resource planning assumptions
Produce and communicate weekly/monthly resource planning data to relevant teams
Analyse current and historical data, forecasting projections, seasonal trends, and monitor real-time performance. Making recommendations to the Customer operation management team as appropriate

2. Performance Reporting

You'll turn data into meaningful insight that drives better decision-making.
Lead on the delivery of management information (MI) reports and dashboards, working with the Customer Operations management team and their stakeholders to define robust MI underpinned by agreed service levels for each of the product and service areas.
Ensure positive relationships are built with managers across Customer Operations to ensure that managers’ data needs are captured and managers are supported in interpreting data
Work in conjunction with the DDaT team to put in place automation and self-service mechanisms for the operational team.

3. Service Delivery and Continuous Improvement

You'll help shape how we continuously improve our service for customers and colleagues.
Support the Team Leaders with input on service delivery to optimise productivity and customer experience.
Monitor and analyse reports, identifying trends and using data and insights to make recommendations for continuous improvement
Use up to data resource data and industry best practice to inform the operation of any emerging issues to mitigate risks to the operation
What we’re looking for:
We're looking for someone who combines analytical expertise with strong communication and stakeholder management skills.

Essential:

Workforce Management (WFM) fundamentals for effective resource scheduling
Advanced Excel skills and the ability to load data into databases and interrogate data accordingly
Extensive experience in data analysis, collating MI requirements against agreed service levels and operational KPIs, reporting and process improvement
Ability to produce and interpret MI reports and present to all levels of management
Excellent interpersonal skills with the ability to communicate at all levels across the organisation

Desirable

Educated to A-level standard, or equivalent standard in a ICT related discipline or with significant alternative experience
User of a mainstream Workforce Management (WFM) Tool for schedule creation
Experience of contact centre real time management using a wide range of forecasting tools and approaches
Experience of working in a planning department and utilising planning tools within a customer service or contact centre setting

Other Requirements

Compliance checks to be completed in line with the Safer Recruitment Policy, depending upon location
Role could be identified as ‘Incidental’ contact and will require Disclosure & Barring services (DBS) checks
Compliance with CITB working arrangements policy
Ability to travel across CITB locations, and occasional wider travel as required.
The post may require some working of non-standard hours as workload dictates

Why join CITB?

Free onsite lunch at NCC sites
Subsidised Costa Coffee on site at NCC Bircham
Free onsite parking
Free onsite gym at Bircham Newton
25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
Professional development & funded training qualifications
Employee Assistance Programme

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.

Safer Recruitment – Incidental

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service . A basic DBS is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Work Location: In person

Apply Now

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