It service desk team leader Work, Jobs in Walsall, Wmd (with Salaries)

Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required
Birmingham Airport Hotels Ltd —Wednesbury
- £25,420 - £42,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Hotel - Duty Manager
Premier Inn —Walsall
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
5d
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
1d
Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
13d
Hotel Duty Manager
Premier Inn —West Bromwich
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Hotel General Manager
Mercure Telford Centre Hotel —Telford
- £70,000 a year
- Full-time
- Hotel
- Leadership
Quick apply
Service Team Leader
Morrisons —Bromsgrove
- Cash handling
- Annual leave
- Employee discount
Quick apply
6d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Communication skills
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
MoJ HQ Transaction Team Leader
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
14d
Delivery Support Coordinator
OneAdvanced —Birmingham
- Travel
- Communication skills
- Analytics
- Employee assistance programme
- Bereavement leave
5d
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Communication skills
Service Technician - Midlands Team - ICS Cool Energy Ltd
Trane Technologies —Birmingham
- Weekend availability
- Maintenance
- Continuous improvement
- Computer skills
Business Development Executive
BT Group —Birmingham
- Business development
- Communication skills
Front of House Assistant
The Wimpole Clinic Ltd —Birmingham
- £28,000 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Sick pay
Quick apply
14d

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it service desk team leader jobs near walsall, wmd

Service Desk Analyst

Rubix
Birmingham

Apply Now

Job details

Full-time

Qualifications

Live chat
Technical troubleshooting
Desktop support
TCP
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
Microsoft Exchange
User account management
Service restoration
IT permissions management
Computer hardware
Mentoring
Technical writing
ServiceNow
IP networking
Customer interaction
Application support
Root cause analysis
Communication skills
PowerShell scripting
PowerShell
Active Directory
Mobile devices

Full job description

Service Desk Analyst

Want to be part of a team that keeps UK industry moving while developing your IT career?

We're looking for a proactive and customer focused Service Desk Analyst to join our IT team. This is a varied and rewarding role where you'll provide first-class technical support, helping colleagues across the business resolve IT issues quickly while delivering an excellent customer experience.

You'll be the first point of contact for IT support, working closely with users and technical teams to troubleshoot problems, manage service requests and ensure our systems keep our branches, operations and support teams running efficiently.

This is a fantastic opportunity to build your technical skills, work with a supportive team and play a key role in delivering reliable IT services across one of the UK's leading industrial distributors.

Key Responsibilities

Provide first- and second-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to specialist teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Perform root cause analysis for recurring incidents.
Deliver high-quality customer service to internal and external users.
Support users via phone, email, chat, remote access, and face-to-face interactions.
Provide clear technical guidance and user education.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.
Identify opportunities to improve service delivery and support processes.
Participate in problem management activities.
Support system upgrades, migrations, and IT projects.
Follow IT security policies and best practices.
Support identity and access management processes.
Assist with security incident reporting and investigation.
Ensure compliance with organisational standards and regulatory requirements.

Key Skills

Microsoft Windows 11 administration and support.
Microsoft 365 administration and troubleshooting.
Active Directory and Entra ID (Azure AD).
Exchange Online and Outlook support.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN) (desirable)
Remote support tools and endpoint management.
Mobile device support (iOS and Android).
ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or ManageEngine.
Basic PowerShell scripting and automation.
Hardware diagnostics and deployment.
Incident Management.
Request Fulfilment.
ITIL framework knowledge.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Analytical problem-solving abilities.
Ability to prioritise workload in a fast-paced environment.
Attention to detail and accuracy.
Team collaboration and stakeholder management.
Ability to explain technical concepts to non-technical users.

Experience Requirements

Experience in a Service Desk, IT Support, or Technical Support role.
Proven experience supporting enterprise environments.
Experience working with Microsoft technologies and cloud-based services.
Demonstrated ability to resolve complex technical issues independently.
Experience mentoring junior analysts is advantageous.
Experience working within ITIL-based support environments.

The Company

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

Refine Your Search

it service desk team leader jobs in walsall, wmd

Service Desk Analyst

Service Desk Team Leader

Service Desk Manager

Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required

Hotel - Duty Manager

Team Leader

Head of Corporate Operations

2nd Line Support Technician

Head of Operations

Hotel Duty Manager

Hotel General Manager

Service Team Leader

Modern Workplace - Digital Experience Lead

Senior Service Desk Engineer

MoJ HQ Transaction Team Leader

Delivery Support Coordinator

Modern Workplace - Digital Experience Lead

Service Technician - Midlands Team - ICS Cool Energy Ltd

Business Development Executive

Front of House Assistant

I want to receive the latest job alerts for it service desk team leader in walsall, wmd

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