Service desk advisor Work, Jobs in Wappenham, Nth (with Salaries)

Service Desk Advisor
Willow Communications Limited —Northampton
- £27,000 a year
- Full-time
- No experience needed
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
4d
Housing Officer (Desk Based)
The Guinness Partnership —Milton Keynes
- £39,038 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
7d
Service Advisor
RPM Independent Porsche Specialists Ltd —Tring
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
HR Services Advisor
Wickes —Northampton
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
Lateral
Evolve AI Ltd —Milton Keynes
- £400,000 - £500,000 a year
- Full-time
Quick apply
4d
HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)
Cotswold Archaeology —Milton Keynes
- £35,665 - £54,740 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
12d
Parts Advisor Apprentice - Trade Supplier Level 2
GTG —Northampton
- Full-time
- English
- IT
- Communication skills
- Employee discount

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Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Permanent | Full-time
£27,000 a year
4 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

No experience needed
Technical support
IT support
IT
Phone etiquette
AI

Full job description

About Willow

Willow Communications, part of the Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a technical role within the Willow Service Desk, and a direct route into a technology career. It will suit someone with the right aptitude looking for their first technical role, or someone with a year or two of support experience who wants a more varied and demanding desk. Years of IT experience are not required. The aptitude, curiosity and professionalism described below are, because of what our desk supports.

You will be a first point of contact for our customers, handling incidents across our software platforms, media player estate, AV hardware and venue networks. You will own tickets through to resolution where you can, and escalate to our senior team when a problem needs deeper diagnosis.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients.

What you’ll do

Act as a first point of contact for customer incidents by phone, ticket and email
Diagnose and resolve 1st line issues across Windows, remote support tooling, hardware and third-party software, escalating 2nd line problems with a clear, useful handover
Use AI tools (Claude, ChatGPT and others) every day for triage, drafting customer responses and ticket summarisation
Follow and contribute to the runbooks and knowledge base articles that keep the whole team consistent
Assist with PC and media player build, imaging and configuration to our documented standard
Communicate clearly and professionally with clients, including during live incidents
Join the out-of-hours support rota once trained (with paid uplift)

What we’re looking for

Our onboarding and training covers the technology. The qualities below are what we're looking for from day one, and we'll ask you to show them during the hiring process.

A methodical troubleshooting instinct, evidenced by anything: time on a support desk, a home lab, a technical placement, or working out problems under pressure in a working environment.
A confident, friendly and patient phone manner and the ability to write clearly and professionally
Hands-on familiarity with AI tools, even if only in personal use, and a real interest in using them well
An understanding of Windows and networking concepts, and the appetite to build on it quickly
A calm, professional manner when dealing with live incidents that are affecting customer operations

What you get

£27,000 per year, plus paid out-of-hours rota uplift once trained
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV along with your answer to the following short written task to [email protected].

“In 200 words, tell us about a time you personally got a piece of technology working again when it mattered to someone else that it got fixed. It does not need to be from a job. A family laptop, a quiz night, a band’s PA, a till that went down mid-shift: anything counts. Please explain what the problem was, and what did you actually do?”

We will ask you to talk us through the detail at interview, and interviews will also include a short practical written exercise.

Applications without the written answer will not be considered.

Applications are reviewed as they arrive. The role will close once filled, so early applications are encouraged. Interviews held in Northampton.

Job details

Job type: Full-time, permanent
Schedule: Monday to Friday, 09:00 – 17:30, with out-of-hours rota once trained
Work location: In person, at Willow’s Northampton office (NN4). Please note that this role does not have the possibility of remote working.

Pay: £27,000.00 per year

Work Location: In person

Quick apply

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service desk advisor jobs in wappenham, nth

Service Desk Advisor

Housing Officer (Desk Based)

Service Advisor

HR Services Advisor

Lateral

HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)

Parts Advisor Apprentice - Trade Supplier Level 2

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