Marcus by goldman sachs, complaints specialist, birmingham Work, Jobs in Warwick, War (with Salaries)

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
ASC Specialist Study Skills Tutor (Higher Education) - Birmingham
Beacon Support —Birmingham
- £35 an hour
- University
- Education
- Bachelor's degree
- Flexible schedule
Quick apply
Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Management
- Writing skills
- Employee assistance programme
10d
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
14d
Travel Consultant
Trailfinders —Birmingham
- £44,000 - £49,000 a year
- Sales
Legal Officer
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
12d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
7d
Work Based Learning Coach - Health & Social Care
South and City College Birmingham —Hall Green
- £34,693 - £37,356 a year
- Full-time
- English
- Employee discount
10d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Director of Creative, Healthcare and Early Years
Birmingham Metropolitan College —Birmingham
- £61,158 - £68,818 a year
- Full-time
7d
Customer Service
Foodery —Birmingham
- £25,420.00 - £39,748.76 a year
- Part-time
- Hybrid work
- CRM software
- English
- Communication skills
Quick apply
12d
Work Based Learning Coach - Early Years Educator / Teaching Assistant
South and City College Birmingham —Hall Green
- £34,693 - £37,356 a year
- Full-time
- English
- Experience working with children
- Teaching
- Employee discount
10d
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Head of Careers (Careers Leader)
Birmingham Metropolitan College —Sutton Coldfield
- £48,410 - £54,474 a year
- Full-time
3d
Complaints Co-ordinator
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £39,959 - £48,117 a year
- Full-time
- Management
- Continuous improvement
- Training & development
5h
Partnerships and Integration Manager
Shaw Trust —Birmingham
- £39,788 - £45,472 a year
- Remote
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
5d
Employee Relations Specialist
KPMG —Birmingham
- Full-time
- Data analysis skills
- Conflict management
- Human resources
10h
Food Quality Assurance & Regulatory Compliance Manager
Perios Brindleyplace —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Continuous improvement
- In-person
Quick apply
6d

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marcus by goldman sachs, complaints specialist, birmingham jobs near warwick, war

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Goldman Sachs -
Birmingham

Apply Now

Job details

Full-time

Benefits

Employee assistance programme

Qualifications

Data analysis skills
Performance management
Customer support
Training & development
Team motivation leadership
Banking

Full job description

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT
We’re looking for an experienced Fraud team leader who has a passion for delivering exceptional customer service to join our growing Fraud Operations team. If you are highly skilled at motivating and developing our fraud specialists, we’d love to hear from you!

What you’ll do:

Leads, motivates and supervises the day-to-day operations of a team of Fraud specialists.
Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role.
Use data to understand specialist performance, identify trends and action plans to support improvements.
Identify opportunities to improve customer journeys, actively encouraging your team to do the same.
Provide support and handle customer escalations when needed.
Embed consistent delivery of exceptional customer service across your team with intense focus on customer satisfaction professional customer support balanced with consistent achievement of standard business objectives.
Provide hands-on assistance to team members while serving as an escalation point for the operation’s customer issues and complaints.
Collaborate & support peers to ensure consistency in leadership across all teams.
Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well managed into the area.
Develop a deep understanding of day-to-day expectations of own role and that of direct reports.
Ensure agent and team controls are managed daily, weekly, and monthly whilst proactively logging and escalating any new issues or risks.

Skills

Previous experience of managing a Fraud Operations team, preferably in Financial Services/Retail Banking or other customer facing regulated environment.
Demonstrable experience in coaching teams to achieve expected KPI’s using recognised coaching models to achieve this.
Ability to create a positive team working environment that supports the retention & development of great fraud specialists.
Strong understanding of fraud typologies and proven track record in investigations.
Ability to manage your own workload whilst balancing the needs of your team.
Excellent analytical & problem-solving skills. Ability to think creatively and change approaches to deliver better outcomes.
Ability to stay calm and focused whilst delivering on multiple priorities.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAnalyst

OFFICE LOCATION(S)Birmingham

JOB FUNCTIONDigital Operations - Management

DIVISIONAsset & Wealth Management

Apply Now

Refine Your Search

marcus by goldman sachs, complaints specialist, birmingham jobs in warwick, war

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

ASC Specialist Study Skills Tutor (Higher Education) - Birmingham

Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Travel Consultant

Legal Officer

General Manager- Birmingham City FC

Work Based Learning Coach - Health & Social Care

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Director of Creative, Healthcare and Early Years

Customer Service

Work Based Learning Coach - Early Years Educator / Teaching Assistant

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Head of Careers (Careers Leader)

Complaints Co-ordinator

Partnerships and Integration Manager

Employee Relations Specialist

Food Quality Assurance & Regulatory Compliance Manager

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