Delivery lead Work, Jobs in Weeton, Nyk (with Salaries)

Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
1d
Lead Delivery Manager
NHS England —City and Borough of Leeds
- £79,504 - £91,609 a year
- Full-time
- Agile
- AI
- Annual leave
12d
Delivery Lead
AND Digital —Leeds
- Full-time
- Hybrid work
Quick apply
Retail Team Manager- Swarcliffe, Leeds
Company Shop Group —Leeds
- £31,606 a year
- Full-time
- Customer service
- Merchandising
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
11d
Change Delivery Operations Lead
Yorkshire Building Society —Leeds
- Continuous improvement
- Financial services
11d
Lead Delivery Consultant
Answer Digital —Leeds
- Hybrid work
- Google Suite
- Business development
- Continuous improvement
- Annual leave
Bobbi Brown - Boots Harrogate - Counter Lead - 22.5hrs
Estee Lauder —Harrogate
- Social media management
- Continuous improvement
- Communication skills
Delivery Management Practice Lead
Zenith —Leeds
- From £73,000 a year
- Agile
- SDLC
- Free parking
- Annual leave
Quick apply
12d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
NIGHT TEAM MANAGER
Primark —Leeds
- £33,189 a year
- Night shift
- Organisational skills
- Training & development
- Retail management
- Annual leave
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
Telephone Business Development Team Manager
Leeds Building Society —Leeds
- Business development
- Team management
- Organisational skills
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Team Manager PM
Alliance Healthcare —Leeds
- £35,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Leadership
10d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Director – Commercial Real Estate Delivery Lead
National Wealth Fund —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- Leadership
Operational Delivery Lead - Claims Management
Pwc UK —Bradford
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
HR Manager - Transact Delivery Lead
Leeds and York Partnership NHS Foundation Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Human resources
- Annual leave
- Employee discount
6d
Sales Lead Co-ordinator FTC
JLA —Sowerby Bridge
- £26,527 a year
- Full-time
- Hybrid work
- Customer service
- English
- Free parking
- Annual leave
Quick apply
12d
Gatehouse Team Leader (Castleford)
G3 Remarketing —Castleford
- Full-time
- Computer literacy
- Computer skills
- Communication skills
10d

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Customer Service Team Leader

VetFit Labs Business & Technology Services Ltd.
Leeds

Quick apply

Job details

Permanent | Full-time
£2,250 - £2,900 a month
1 day ago

Benefits

Free parking
Health & wellbeing programme
Company car
Life insurance
Childcare

Qualifications

Live chat
CRM software
Customer service call handling
Stakeholder collaboration
Computer literacy
Mentoring junior staff
Ticket management
Process improvement
Email software
Team management
Ticket management systems
Mentoring
Computer skills
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Time management
Rota coordination

Full job description

Job Summary

VetFit Labs Business & Technology Services Ltd. is seeking an organised, customer-focused, and supportive Customer Service Team Leader to join our team in Leeds.

As a Customer Service Team Leader, you will coordinate day-to-day customer service activities, support customer service representatives, monitor workloads and service requests, and help ensure customers receive professional, accurate, and timely assistance.

You will work closely with customer service, operations, administration, technical support, and management teams to coordinate workloads, resolve escalated customer issues, monitor service performance, and contribute to a positive customer experience.

This position is suitable for candidates with experience in customer service, customer support, contact centres, BPO, customer operations, retail, hospitality, administration, or other service-focused environments. Candidates with strong customer-service experience who are ready to progress into a team-leadership position are also encouraged to apply.

What You'll Do

Lead and coordinate day-to-day activities across the customer service team.
Provide practical guidance and support to customer service team members.
Help allocate workloads and monitor incoming customer enquiries and service requests.
Respond to customers through telephone, email, chat, and other approved communication channels when required.
Support team members with more complex customer enquiries and service issues.
Handle or coordinate escalated customer cases professionally and appropriately.
Monitor open customer requests and help ensure timely follow-up.
Coordinate customer issues with operations, administration, technical support, and other relevant teams.
Monitor service levels, response times, case volumes, and routine customer-service indicators.
Maintain accurate customer-service records, reports, trackers, and documentation.
Support team scheduling and day-to-day service coverage.
Prepare customer-service reports, spreadsheets, case summaries, and management updates.
Maintain information within approved CRM, ticketing, and customer-service platforms.
Support onboarding and training of new customer-service team members.
Provide ongoing coaching, feedback, and knowledge sharing.
Help maintain customer-service procedures, FAQs, templates, and knowledge resources.
Monitor customer feedback and identify recurring service concerns.
Support quality reviews and customer-satisfaction initiatives.
Identify opportunities to improve workflows, response times, and customer experience.
Contribute to continuous improvement across customer-service operations.

Requirements

Previous experience in customer service, customer support, contact centres, BPO, customer operations, retail, hospitality, administration, or a related environment is preferred.
Strong customer-service and communication skills.
Good organisational and time-management abilities.
Professional, supportive, and customer-focused approach.
Ability to coordinate multiple customer requests and changing priorities.
Strong listening, problem-solving, and follow-up abilities.
Good attention to detail and accurate record-keeping skills.
Comfortable supporting colleagues with customer-service issues and escalations.
Comfortable communicating through telephone, email, chat, and digital channels.
Comfortable using computers, email, spreadsheets, and common business applications.
Familiarity with CRM, ticketing, contact-centre, help-desk, or customer-service platforms is advantageous but not essential.
Ability to interpret basic service information, workloads, and performance indicators.
Ability to communicate professionally with customers, colleagues, and managers.
Previous team-lead, senior customer-service, supervisory, coaching, or mentoring experience is advantageous but not essential for candidates ready to progress into leadership.
Ability to work independently and collaboratively across different teams.
Willingness to learn new systems, services, and customer-support processes.
Relevant education, professional training, or equivalent practical experience will be considered.
Applicants who meet most, but not all, requirements are encouraged to apply.

Why Work With Us

Develop leadership experience across customer service and business operations.
Build valuable skills in team coordination, customer experience, coaching, reporting, and service delivery.
Work with modern CRM, customer-service, and collaboration platforms.
Gain experience managing customer escalations and supporting service-quality objectives.
Collaborate with customer service, operations, administration, technical support, and management professionals.
Strengthen leadership capabilities through coaching and day-to-day team support.
Contribute ideas that improve customer experience and operational efficiency.
Gain exposure to service reporting, workflow management, and performance monitoring.
Develop transferable skills for progression into Customer Service Supervisor, Customer Operations Manager, Contact Centre Manager, Customer Experience Manager, and other service-leadership positions.
Access opportunities for professional development and increased responsibility.
Work within a collaborative, professional, and inclusive environment.

Pay: £2,250.00-£2,900.00 per month

Benefits:

Childcare
Company car
Free parking
Health & wellbeing programme
Life insurance

Work Location: In person

Quick apply

Refine Your Search

delivery lead jobs in weeton, nyk

Customer Service Team Leader

Lead Delivery Manager

Delivery Lead

Retail Team Manager- Swarcliffe, Leeds

Change Delivery Operations Lead

Lead Delivery Consultant

Bobbi Brown - Boots Harrogate - Counter Lead - 22.5hrs

Delivery Management Practice Lead

Helpdesk Lead

NIGHT TEAM MANAGER

CS Team Managers - Customer Service Team Manager

Telephone Business Development Team Manager

Retail Shift Lead

Team Manager PM

Customer Success Lead

Director – Commercial Real Estate Delivery Lead

Operational Delivery Lead - Claims Management

HR Manager - Transact Delivery Lead

Sales Lead Co-ordinator FTC

Gatehouse Team Leader (Castleford)

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