Customer support consultant Work, Jobs in Welborne, Nfk (with Salaries)

Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Customer Advisor
Boots —Norwich
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1d
Universal Banker
HSBC Global Services Limited —Norwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
5d
File Review Consultant
Alan Boswell Group —Norwich
- £25 - £35 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- IT
- Employee discount
- Life insurance
Quick apply
9d
Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- Google Suite
- Windows
Digital Marketing Consultant
Jarrolds —Norwich
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Senior Travel Consultant
Fred. Olsen Travel —Norwich
- Travel
- IT
- Employee discount
6d
Will Writing & Estate Planning Advisor - | Full Training |
Westminster Law ltd —Norwich
- £49,500 a year
- Full-time
- Hybrid work
- Google Suite
- Sales
- Microsoft Office
- Work from home
Quick apply
14d
Retail Sales Advisor - Norwich 24hrs Part Time
Oak Furnitureland —Norwich
- £23,000 - £26,000 a year
- Part-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Trainee Mortgage Advisor
Haysto —Norwich
- £25,774 - £34,000 a year
- Full-time
- In-person
Quick apply
6d
Sales Consultant - Capital Upsell
Epos Now —Norwich
- £26,500 a year
- Full-time
- Sales
- Organisational skills
- Financial services
Sales Consultant
Thurlow Nunn —Norwich
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Team Member
NEXT —Norwich
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Pest Control Surveyor
Rentokil Initial Group —Swaffham
- £26,269 - £37,327 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Relocation assistance
- Annual leave
Quick apply
Inside Sales Consultant - US Team
Epos Now —Norwich
- £26,000 - £31,000 a year
- Weekend availability
- Sales
- Phone etiquette
- Communication skills
- Paid training
Graduate Pest Control Surveyor
Rentokil Initial Group —Swaffham
- £26,269 - £37,327 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Relocation assistance
- Annual leave
Quick apply
Local Sales Consultant
Elis —Fakenham
- Call to connect
Kitchen & Bathroom Design/Sales Consultant
Wickes —Thetford
- Full-time
- AutoCAD
- Annual leave
- Employee discount

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Customer support Consultant

Epos Now -
Norwich

Apply Now

Job details

Full-time
£25,396 - £27,000 a year

Benefits

Free parking
Casual dress
Annual leave
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Live chat
Hospitality
Google Suite
Customer service
iOS
Customer support
Communication skills

Full job description

Pay: £25,396.00-£27,000.00 per year

Job title: Customer Support Consultant.

Location: Norwich.
Company: Epos Now.

Salary: Starting at £25396 with uncapped commission.

About the job:

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.

To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.

What will you do?

Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!

What do you get in return?

Additional bonuses based on KPI's
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.

What do you need to apply?

Be proactive - you must be driven to succeed and hit your targets! (Essential)
Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
Excellent communication skills across all mediums. (Essential)
Resilience to bounce back from unhappy customers. (Essential)
Empathy for customers and the ability to remain calm and professional. (Essential)

What would make your application stand out:

Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)

Why EposNow…
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!

What are the next steps?

Interviews for this role are starting immediately.

Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.

Ready to begin your career with us?

Apply now and submit your application online.

We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Experience:

Customer Service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

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I want to receive the latest job alerts for customer support consultant in welborne, nfk

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