In training Work, Jobs in West Dean, Wil (with Salaries)

Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Events & Training Executive
Hampshire Chamber of Commerce —Fareham
- £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
3d
Entry Level Sales Executive *All Training Provided*
Kynex —Fareham
- £26,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- No experience needed
- Free parking
- Annual leave
Quick apply
10d
Learning Progress Coordinator
Cordie Ltd —Christchurch
- £27,000 - £32,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
2d
MRO Training Coordinator
Boeing —Middle Wallop
- English
- Microsoft Office
- Travel
12d
Manufacturing Trainer (Lates)
Chemring Countermeasures —Salisbury
- £28,000 - £32,273 a year
- 8 hour shift
- Microsoft Office
- Training & development
- Manufacturing
3d
Call Centre Trainer
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Mentoring
- Training & development
- Annual leave
12d
Training & Compliance Supervisor
Buko Traffic & Safety —Verwood
- Full-time
- Supervising experience
- Continuous improvement
- Mentoring
- Employee discount
Quick apply
Manager in Training
Domino's —Southampton
- £12.75 - £13.75 an hour
- Weekend availability
- Customer service
- Restaurant management
- Organisational skills
- Paid training
- Annual leave
Training Programme Director for Psychiatry - Learning Disability - Wessex
NHS England —Southampton
- £2,500 a year
- Part-time
- Training & development
- Leadership
- Communication skills
- Annual leave
11d
Hospitality Trainer
The Opportunity Provider —Winchester
- From £27,000 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
Quick apply
Expert with Lived Experience Trainer
The Avenues Group —Fareham
- Travel
- Communication skills
- Annual leave
- Referral programme
Quick apply
Training Administrator (Quality Support)
Capita —Fareham
- £26,000 a year
- Part-time
- Data analysis skills
- Travel
10d
Specialist Biomedical Scientist & Training Lead
Spire Healthcare —Southampton
- Weekend availability
- Laboratory experience
- Training & development
- Annual leave
Autism Specialist Trainer & Oliver McGowan Lead Facilitator - 12 months fixed term contract
The Avenues Group —Fareham
- Weekend availability
- Training & development
- Teaching
Quick apply
13d
Consulting Trainer
RSM UK —Eastleigh
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Communication skills
11d
Courier Training and Onboarding Specialist!
Evri —Marchwood
- £28,000 - £32,000 a year
- Full-time
- Communication skills
9d
Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)
Cubic Corporation —Salisbury
- Full-time
- PMP
- Engineering
- Travel
Information Systems Trainer
Capita —Fareham
- Up to £40,000 a year
- Full-time
- Computer literacy
- Computer networking
- Computer skills
- Free parking
- Annual leave
10d
Management Training Programme
MAT Foundry Group —Bournemouth
- English
- Communication skills

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in training jobs near west dean, wil

Contact Centre Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Facilitation
Customer service
Stakeholder liaison
Coaching
Data analysis skills
Change management
Project management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Staff training
Organisational skills
Change leadership
Management reporting
LMS
Training & development
Cross-functional collaboration
Quality management system (QMS) implementation
Learning and development experience
Communication skills
Internal quality assurance
Cross-functional communication
Stakeholder management

Full job description

Job Advert

Job Title: Contact Centre Training and Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

Work Location: In person

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Refine Your Search

in training jobs in west dean, wil

Contact Centre Training and Quality Manager

Events & Training Executive

Entry Level Sales Executive All Training Provided

Learning Progress Coordinator

MRO Training Coordinator

Manufacturing Trainer (Lates)

Call Centre Trainer

Training & Compliance Supervisor

Manager in Training

Training Programme Director for Psychiatry - Learning Disability - Wessex

Hospitality Trainer

Expert with Lived Experience Trainer

Training Administrator (Quality Support)

Specialist Biomedical Scientist & Training Lead

Autism Specialist Trainer & Oliver McGowan Lead Facilitator - 12 months fixed term contract

Consulting Trainer

Courier Training and Onboarding Specialist!

Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)

Information Systems Trainer

Management Training Programme

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