Service desk team lead Work, Jobs in West Drayton, Gtl (with Salaries)

Guest Service Assistant
Holiday Inn and Staybridge Suites London Heathrow —West Drayton
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Service Desk Team Lead - Melbourne or Sydney
Pinsent Masons —Victoria
- Full-time
- In-person
- Communication skills
8d
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Customer Service Advisor
Bb Mand —London
- £14 - £16 an hour
- Full-time
- CRM software
- English
- Data entry
- Free parking
- Paid training
Quick apply
16h
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
8d
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Technology Support Group Technician
UPS —London
- Full-time
- Microsoft Outlook
- English
- SharePoint
5h
Library Assistant (User Services)
Imperial College London —South Kensington
- £38,608 - £41,666 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Databases
- Annual leave
2d
People/HR Shared Service Desk Lead
Oasis Community Learning —London
- £44,000 - £49,000 a year
- Full-time
- Team management
- Human resources
- Mentoring
- Employee discount
4d
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Receptionist
CUBE —London
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
4d
Crown Court Clerk
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Organisational skills
- Annual leave
- Employee discount
Adminstration Assistant
CITIGUARD SECURITY —London
- £26,000 a year
- Full-time
- Google Suite
- Microsoft Excel
- Customer service
- Free parking
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Sales & Account Support Coordinator
ONNEC Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
IT Service Desk Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Hybrid work
- In-person
- Annual leave
Quick apply
4d
Customer Service Adisor
M Group —Slough
- £23,213 a year
- Hybrid work
- Annual leave
- Employee assistance programme
9d

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Guest Service Assistant

Holiday Inn and Staybridge Suites London Heathrow -
West Drayton

Quick apply

Job details

Full-time

Benefits

Free parking
Employee assistance programme
Employee discount

Qualifications

Guest check-in and check-out
Guest relations
Computer literacy
Microsoft Office Suite
Email software
Organisational skills
Front desk
Computer skills
Customer interaction
Fidelio
Communication skills
Hotel front office operations

Full job description

Job Ref: INT25633

Branch: Holiday Inn and Staybridge Suites London Heathrow

Location: Holiday Inn and Staybridge Suites London Heathrow

Salary/Benefits: Competitive Salary and Benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 21/07/2026

Closing date: 01/09/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Minimum of 28 days holiday
Staff meals on duty
Paid breaks
Starting salary above national minimum wage
Access to hotel gym facilities
Free staff parking

A day in the life of…

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

What do we need from you?

Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

Quick apply

Refine Your Search

service desk team lead jobs in west drayton, gtl

Guest Service Assistant

Service Desk Team Lead - Melbourne or Sydney

Salesforce Administrator & Service Desk Lead

Customer Service Advisor

IT Service Desk Lead

Service Desk Manager

Events Assistant

Technology Support Group Technician

Library Assistant (User Services)

People/HR Shared Service Desk Lead

Senior Facilities Coordinator

Transport Coordinator

Receptionist

Crown Court Clerk

Adminstration Assistant

Service Desk Ops Manager

CUSTOMER SUPPORT SPECIALIST

Sales & Account Support Coordinator

IT Service Desk Analyst

Customer Service Adisor

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