Client care/front of house team leader Work, Jobs in Wethersfield, Ess (with Salaries)

Client Care/Front of House Team Leader
Atkins Dellow Solicitors —Bury St. Edmunds
- Full-time
- English
- Administrative experience
- Organisational skills
- Life insurance
Quick apply
5d
Front of House Assistant
Holroyd Howe —Cambridge
- £14.85 an hour
- Weekend availability
- Customer service
- Experience working with children
- School
- Employee assistance programme
- Employee discount
Quick apply
Client Care & Front of House Team Leader
Atkins Dellow —Bury St. Edmunds
- Full-time
- Administrative experience
- Organisational skills
- Front desk
5d

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Client Care/Front of House Team Leader

Atkins Dellow Solicitors
Bury St. Edmunds

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Driving Licence
Incoming mail sorting
Stakeholder liaison
Administrative support experience
English
Scanning
Microsoft Office Suite
Administrative experience
Client services
Organisational skills
Front desk
Computer skills
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Client Care/Front of House Team Leader

Full-Time | Bury St Edmunds

We're looking for a friendly, organised and proactive individual to join our Bury St Edmunds office as our Client Care/Front of House Team Leader. This is a hands-on role at the heart of the Firm, leading by example to ensure our clients receive an exceptional welcome and service every time they contact or visit us.

As the first point of contact for many of our clients, you will play a vital role in creating a positive experience while supporting the smooth day-to-day running of the office. You'll work closely with colleagues across the Firm, providing guidance and support to the Front of House team and helping maintain the high standards we pride ourselves on.

About the Role

As our Client Care/Front of House Team Leader, you will be a key member of the team, combining excellent client care, administration and organisational skills with the ability to support and motivate others.

Key Responsibilities

Providing a warm, professional welcome to clients and visitors.
Leading by example to deliver outstanding client service.
Ensuring telephone calls are answered promptly and professionally.
Handling enquiries efficiently, directing them to the appropriate person or taking accurate messages.
Supporting and coordinating Front of House team rota and activities to ensure consistent service standards.
Sorting and distributing incoming and outgoing post.
Scanning, printing and preparing documents.
Delivering post and documentation to the Post Office and other Firm offices as required.
Processing client payments accurately and efficiently.
Assisting with a range of administrative duties across the Firm.
Ensuring office supplies are maintained and ordered in a timely manner.
Taking pride in keeping reception and office areas welcoming, organised and professional.
Liaising with external suppliers and service providers.
Providing occasional cover at other Suffolk offices when required.
Acting as a point of support and guidance for Front of House colleagues, helping to maintain an efficient and collaborative team environment.

What We're Looking For

To be successful in this role, you'll be someone who enjoys working with people, takes ownership of tasks, and naturally leads by example.

You Will Have:

Excellent organisational and administrative skills, with the ability to multi-task effectively.
Strong attention to detail and a proactive approach.
Previous experience in a client-facing leadership role, reception, customer service or administrative role.
The confidence to support and guide colleagues while remaining a strong team player.
The ability to manage competing priorities and remain calm under pressure.
A professional, approachable and friendly manner when dealing with clients and visitors.
Strong communication skills and a commitment to delivering excellent service.
Good IT skills, including proficiency in Microsoft Office.
A full driving licence and access to your own transport, as travel between offices will be required on a regular basis.

Working Arrangements

Full-time: Monday to Friday, 9:00am to 5:00pm.
Travel across all sites (Bury St Edmunds, Sudbury, Framlingham and Halesworth)

Why Join Us?

This is an opportunity to play a central role within a supportive and professional team. You'll have the chance to make a real impact on our clients' experience while helping to shape and support our Front of House service across the Firm.

If you're passionate about delivering excellent client care, enjoy working with people and are looking for a role where you can lead through example rather than management, we'd love to hear from you.

Benefits:

Company events
Life insurance
On-site parking
Private medical insurance

Ability to commute/relocate:

Bury St. Edmunds IP29 5ND: reliably commute or plan to relocate before starting work (preferred)

Language:

English (preferred)

Work Location: In person

Quick apply

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