Lead Customer Experience Manager
Sainsbury's —Braintree
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
3d
Store Manager
Subway —Halstead
- £13.00 - £13.50 an hour
- Inventory control
- Sales
- Recruiting
Quick apply
7d
Designate Store Manager
B&M Retail —Great Dunmow
- Weekend availability
- Team management
- Retail management
- Employee discount
Store Manager - Haverhill
Costa Limited —Haverhill
- Up to £36,000 a year
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
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Assistant Store Manager
Mountain Warehouse —Colchester
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
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Assistant Store Manager
Aldi —Bury St. Edmunds
- £38,525 - £45,420 a year
- Customer service
- Retail management
- Cash handling
- Annual leave
- Employee assistance programme
Shift Lead
B&Q —Braintree
- £28,225.00 - £28,225.47 a year
- Part-time
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Mint Velvet —Braintree
- Part-time
- Customer service
- Employee discount
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8d
Holding Store Manager - Newmarket
New Look —Newmarket
- Full-time
- Customer service
- Organisational skills
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- Employee discount
Supervisor/Manager Part-Time
Claire's —Braintree
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Assistant Store Manager
WOURTH Group —Bury St. Edmunds
- From £27,000 a year
- Weekend availability
- Merchandising
- Team management
- In-person
- Employee discount
Quick apply
7d
Store Manager - Chelmsford
Audley —Chelmsford
- £50,000 - £55,000 a year
- Weekend availability
- Microsoft Word
- Team management
- Recruiting
- Employee assistance programme
- Employee discount
14d
Argos Store Manager - Inside Sainsbury's
Sainsbury's —Haverhill
- From £31,700 a year
- Customer service
- Training & development
- Retail management
- Employee discount
8d
Store Manager
Aldi —Saffron Walden
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Store Manager
Castore —Braintree
- Customer service
- Supervising experience
- Conflict management
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Store Manager - Cambridge
Skechers USA Ltd —Cambridge
- Customer service
- Retail management
- Leadership
Quick apply
Shift Manager
Greggs —Bishop's Stortford
- £14 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply
Store Manager
Wickes —Bishop's Stortford
- Full-time
- Customer service
- Recruiting
- Retail management
- Annual leave
Store Manager - Ipswich Area
Morrisons —Hadleigh
- Night shift
- Retail management
- Annual leave
- Employee discount
Quick apply
Shift Supervisor/Team Leader
Subway —Braintree
- £18,000 - £34,000 a year
- Customer service
- Supervising experience
- Cleaning
- Annual leave
- Employee discount
Quick apply

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Lead Customer Experience Manager

Sainsbury's -
Braintree

Apply Now

Job details

Permanent
From £36,250 a year
3 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Employee relations
Performance management
Change management
Retail team management
Team management
Store management
Change leadership
Retail experience
Retail management
Leadership
Operations leadership experience

Full job description

Lead Customer Experience Manager

Salary: From £36,250
Location: Braintree Store, Braintree, CM7 1XH
Contract type: Permanent
Business area: Retail
Closing date: 12 September 2026
Requisition ID: 400077918

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

What makes a great Lead Customer Experience manager:

A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced, customer-facing environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

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