Treatment specialist Work, Jobs in Wethersfield, Ess (with Salaries)

PALS Officer
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Part-time
- Databases
- Communication skills
1d
Therapist (Addiction) Sanctuary Lodge
UK Addiction Treatment Centres —Braintree
- £29,000 - £30,000 a year
- Full-time
- Management
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
Lead Therapist - Sanctuary lodge
UK Addiction Treatment Centres —Braintree
- £36,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Health & wellbeing programme
- Employee discount
Quick apply
Trainee Education Mental Health Practitioner (EMHP)
East of England Community Health and Care NHS Trust (Cambridgeshire) —Cambridge
- £28,392 - £31,157 a year
- Full-time
- Research
- University
- Experience working with children
6d
Environmental Health & Safety (EHS) Apprentice
Siemens Healthineers —Sudbury
- Full-time
Mental Health Practitioner
Norfolk and Suffolk NHS Foundation Trust —Bury St. Edmunds
- £39,959 - £48,117 a year
- Part-time
- Training & development
Safeguard Health Independent Domestic Violence Advocate
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £39,959 - £48,117 a year
- Full-time
8d
Quality Compliance Officer
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Project management
7d
Policy Advisor
Alzheimer's Research UK —Cambridge
- £32,000 a year
- Organisational skills
- Communication skills
- Sick pay
2d
Ambulance Care Assistant
EMED Group —Cambridge
- £12.71 an hour
- Full-time
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
Imaging Assistant
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £25,760 - £27,476 a year
- Full-time
- Patient care
3d
Corporate Communications Manager
Alzheimer's Research UK —Cambridge
- £47,000 a year
- Continuous improvement
- Leadership
- Communication skills
- Sick pay
10d
In-house Legal Counsel
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Contracts
- AI
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
10d
Integrative Therapist
Priory —Springfield
- £27,810 - £36,050 a year
- Part-time
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
8d
Laboratory Technician (Special Processes)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Analysis skills
- Maths
- Continuous improvement
Assistant Psychologist
Norfolk & Suffolk Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Full-time
- Research
- Psychology
- Training & development
- Annual leave
- Employee discount
3d
Senior Quality Associate – Accredited Diagnostic Development Laboratory
AstraZeneca —Cambridge
- Analysis skills
- Bachelor's degree
- Continuous improvement
Support Worker (Bank) Sanctuary Lodge
UK Addiction Treatment Centres —Braintree
- £12.71 an hour
- Microsoft Word
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Scientist I/II, Formulation Development
Abzena —Cambridge
- £27,000 - £33,000 a year
- Full-time
- Computer literacy
- Master's degree
- Bachelor's degree

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PALS Officer

West Suffolk NHS Foundation Trust -
Bury St. Edmunds

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
1 day ago

Qualifications

Stakeholder liaison
Internal department liaison
Complaint handling
Patient service
Databases
Customer interaction
Communication skills

Full job description

The post holder will be the first point of contact for the Trust’s Patient Advice & Liaison Service, offering advice, information and resolution to patients and service users on their concerns and enquiries.

The PALS Officer will provide administrative support to the patient experience manager ensuring enquiries are recorded and dealt with appropriately.

The post holder will also be required to support the wider patient experience and engagement team tasks.

1. To receive, investigate and satisfactorily resolve patient and service user enquiries received via various communication channels such as email, phone, letter and face to face.

2. To provide an empathetic and responsive advice service to patients and service users.

3. To frequently communicate with patients and service users in person, on the telephone and via written communication.

4. To record and maintain PALS enquiries on the RADAR database system, escalating issues where necessary.

5. To work as part of a team, communicating with the formal complaints team and other teams within the Patient Quality team, ensuring a joined-up approach to improve the experience of patients and their families at the Trust.

6. To escalate enquiries to the patient experience manager when appropriate.

7. To be aware of the difference between PALS and formal complaints and escalate cases to colleagues when appropriate.

8. To assist with collecting organisation-wide patient feedback.

9. To manage enquiries related to lost property and work closely with wards to resolve issues.

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Please see the full job description and person specification attached for more details on the job role.

Apply Now

Refine Your Search

treatment specialist jobs in wethersfield, ess

PALS Officer

Therapist (Addiction) Sanctuary Lodge

Lead Therapist - Sanctuary lodge

Trainee Education Mental Health Practitioner (EMHP)

Environmental Health & Safety (EHS) Apprentice

Mental Health Practitioner

Safeguard Health Independent Domestic Violence Advocate

Quality Compliance Officer

Policy Advisor

Ambulance Care Assistant

Project Delivery & Capability Manager

Imaging Assistant

Corporate Communications Manager

In-house Legal Counsel

Integrative Therapist

Laboratory Technician (Special Processes)

Assistant Psychologist

Senior Quality Associate – Accredited Diagnostic Development Laboratory

Support Worker (Bank) Sanctuary Lodge

Scientist I/II, Formulation Development

I want to receive the latest job alerts for treatment specialist in wethersfield, ess

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