Patient services advisor Work, Jobs in Wheatley, Oxf (with Salaries)

Patient Services Advisor
Berrycroft Community Health Centre —Aylesbury
- £13.46 an hour
- Full-time
- Customer service
- Presentation skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Patient Advisor
Optical Express Group —Oxford
- £26,500 a year
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Associate Principal/Principal Qualitative Research, Patient Centered Solutions
IQVIA —Reading
- Full-time
- Hybrid work
- Management
- Doctoral degree
- Data analysis skills
Scheduler
IQVIA —Reading
- Full-time
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Work from home
13d
Patient Services Advisor
The Swan Practice —Buckingham
- £12.82 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
- Sick pay
Quick apply
Patient Advisor
Northgate Health Centre —Oxford
- £14.06 an hour
- 8 hour shift
- Administrative experience
- Front desk
- Communication skills
- Annual leave
- Sick pay
Quick apply
1d
Trainee Dispenser
Boots —Wallingford
- £16 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
Sales Advisor - Full Time/Part Time
M&S Opticians —Oxford
- Part-time
- Sales
- Customer service
- No experience needed
Quick apply
Senior Health, Safety and Security Advisor
Oxford Health NHS Foundation Trust —Oxford
- £39,959 - £48,117 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
12d
Dispenser
Boots —Wallingford
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Facilities Manager
Emcor —Oxford
- Up to £47,000 a year
- Full-time
- Microsoft Office
- Travel
- IT
- Employee assistance programme
- Referral programme
Quick apply
Pharmacy Technician
Boots —Oxford
- Part-time
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Associate Principal / Principal, Clinical Outcome Assessment (COA) Strategy Consulting
IQVIA —Reading
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Leadership
Senior Director, Drug Development
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Master's degree
- Analysis skills
- Work from home
Senior HR Director
IQVIA —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Human resources
- Leadership
General Practitioner
Bupa —Oxford
- Part-time
- BLS Certification
- Microsoft Office
- IT
- Life insurance
- Referral programme
Quick apply
Sales Advisor
M&S Opticians —High Wycombe
- Sales
- Customer service
- No experience needed
Quick apply
Client Care Advisor
IVC —Newbury
- Up to £16,000 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
13d
Treatment Coordinator
Maidenhead - Portman Dental & Implant Clinic —Maidenhead
- From £13.92 an hour
- Full-time
- Sales
- Patient care
- Communication skills
- Employee assistance programme
Quick apply
Senior Manager, Clinical Operations - FSP Resource & Vendor Management
CSL Behring —Maidenhead
- £170,000 - £201,000 a year
- Full-time
- Master's degree
- Bachelor's degree
5h

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Patient Services Advisor

Berrycroft Community Health Centre
Aylesbury

Quick apply

Job details

Permanent | Full-time
£13.46 an hour

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Driving Licence
Customer service
GCSE
Primary care
Presentation skills
NVQ
Communication skills

Full job description

Job Summary

A great opportunity is available to join our thriving, friendly, high achieving practice at Berrycroft Community Health Centre. We are looking for an enthusiastic member to join our Patient Services Team, for 35.5 hours per week.

Hours 35.5 per week

Working Pattern

Monday: 08:00-13:30

Tuesday: 08:00-13:30

Wednesday: 13:00-18:30

Thursday: 8:00-18:30

Friday: 8:00-18:30

Job Type Permanent, in-person

Main duties of the job

The post- holder is responsible for welcoming patients, call handling and booking appointments, providing general administrative assistance to the practice team and directing patients to the most appropriate service or healthcare professional in a friendly, positive and compassionate way.

Job Responsibilities

Answer and navigate incoming calls to ensure wait times are kept to a minimum.
Welcome patients appropriately in person and respond to all queries and requests for assistance, with kindness.
Deal with internal and external enquiries, such as taking and passing on accurate messages from patients, PCN, secondary care or other associated healthcare agencies.
Process and redirect tasks from practice emails.
Take payment for private services.
Book appointments in line with written protocols, appointment and other clinical IT systems, recognise and understand life-threatening situations and react accordingly.
Ensure patients with no appointments but who need urgent consultation are seen in a logical and non-disruptive manner and booked into respective clinics dependant on their symptoms.
Signpost patients to other external agencies and referral to social prescribers.
Explain practice arrangements to new patients and those seeking temporary cover and ensure documentation completed, checked, and progressed to workflow.
Keep the reception area, notice boards and leaflet dispenser tidy and free from obstruction and clutter.
Add requests for home visits onto the system ensuring careful recording of all details.
Carry out EMIS, and other administrative tasks such as word processing, filing, photocopying and scanning.
Champion training of new starters to the team.

Person Specification

Essential Criteria

GCSE Grades 4-9 or equivalent in Maths and English.
Flexibility to work outside core office hours (18:30pm finishes).
Experience of a front facing customer role.
Experience of administration tasks.
Excellent communication skills (written, oral and presenting).
Confident with multiple forms of technology.
High attention to detail and accuracy and maintaining confidentiality.
Ability to maintain high confidentiality at all times.
Ability to prioritise and work to tight deadlines in a fast-paced environment.
Customer care skills, show care and compassion.
Ability to listen and ask questions.
Excellent interpersonal skills.
Positive mindset and able to deal with change.
Supportive of other team members.
Professional and accountable.
Motivated and proactive, able to learn and open to feedback.
Resilient and able to work under pressure.

Desirable Criteria

NVQ or equivalent in customer care.
NHS/primary care general practice experience.
Experience in busy call handling.
Experience using healthcare systems, such as EMIS, AccuRx and Docman.
Full UK driving licence, with vehicle access

Benefits

Friendly team and supportive environment: join our welcoming team of healthcare professionals who collaborate with not just our team, but community through our Collaborative Practice Initiative and Friends of Berrycroft charity.
State-of-the-art facility: work in a new purpose built centre equipped with modern amenities. Enjoy the convenience of an onsite cafe and childcare providers nearby.
Free Parking: onsite parking and electric care charging ports available.
On-Site discounts: our in-house coffee shop, staff discount available.
NHS Pension: NHS contribution full pension in line with annual salary.
Blue Light Card Discounts: discounts available on thousands of brands and services.
Employee Forum: have your voice heard and collaborate with our wider team. The team has also been instrumental in shaping our recognition framework and contributing valuable input on various initiatives.
Employee Assistance Programme (EAP): 24-hour confidential helpline for all employees providing counselling, legal advice, and information. It is inclusive of employees immediate family members.

Pay: £13.46 per hour

Work Location: In person

Quick apply

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