Technical assurance Work, Jobs in Whitley Bay, Twr (with Salaries)

Telematics Service Desk Analyst
MSX International —Whitley Bay
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Work from home
Quick apply
4d
Quality Assurance Technician
Greggs —Newcastle upon Tyne
- £35,000 a year
- Full-time
- Bakery
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Assurance Officer
ArvatoConnect —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
7d
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
Engineering Trainer and Skills Coach - Electrical and Electronic
The Manufacturing Technology Centre —Newcastle upon Tyne
- £38,000 - £42,000 a year
- Full-time
- Engineering
- Teaching
Quick apply
Senior HR MI, Systems & Analytics Analyst
Sopra Steria —Newcastle upon Tyne
- Up to £52,000 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
13d
Legionella Risk Assessor
SMS Environmental —Newcastle upon Tyne
- Up to £34,000 a year
- Overtime
- Bachelor's degree
- Travel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Business Development Lead – Technology & Support
Waterstons —Durham
- £60,000 - £85,000 a year
- Hybrid work
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Sick pay
Functional Test Analyst
Sopra Steria —Newcastle upon Tyne
- £27,781.16 a year
- Weekend availability
- Microsoft Access
- Oracle
- Annual leave
Onsite Service Assistant
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Computer literacy
- IT
- Computer skills
- Employee assistance programme
- Employee discount
10d
Quality Assurance Technician
J Barbour and Sons —South Shields
- Full-time
- ERP systems
- Free parking
- Store discount
Quick apply
Production Operator - FTC 12 Months
Avery Dennison Materials Europe —Cramlington
- Full-time
- Continuous improvement
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
5d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Claims Handler - Third Party Property Damage
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Newcastle upon Tyne
- Full-time
- Hybrid work
- Word processing
- IT
- Negotiation
- Annual leave
- Employee assistance programme
Financial Accountant
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Accounting
- IT
- Annual leave
13d
Project Support Officer
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Third Party Capture Handler
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Word processing
- Negotiation
- Annual leave
- Employee assistance programme
Senior Management Accountant
poltronesofà —Sunderland
- £42,000 a year
- Microsoft Excel
- Analysis skills
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply

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Telematics Service Desk Analyst

MSX International -
Whitley Bay

Quick apply

Job details

Full-time
Up to £27,000 a year
4 days ago

Benefits

Annual leave
Company pension
Work from home
Car scheme

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
Analysis skills
Telecommunication
IT
Time management

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation.

We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset.

Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features.

Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s.

The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home when required. The TSDs global operations are vital.

Candidate Responsibilities

Become an expert in the Connected Car Technologies
Overseeing Global markets such as UK, USA, China, EU and Russia
Case Management; incident management, technical/hierarchal escalations, ticket handling
Investigations; product knowledge, technical expertise, initiative to think laterally
Liaison with Client; work hand in hand with JLR individuals and teams
Ensure all correct processes and procedures are followed
Report generation and distribution to key stakeholders
Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management
Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution
Providing verbal training and support where required
Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment
Identifying issues through analysing team data

Qualifications

Desirable: Qualification within IT service delivery
Desirable: 1+ years customer service experience
Strong knowledge of Telecommunications, Telematics, IT Services
Intermediate experience with Microsoft Office – Excel, PowerPoint etc • Intermediate experience with Google Package – Gmail, Drive etc
Experience in troubleshooting technical issues
Good analytical skills & publishing supporting documentation
A keen interest in technology, keeping abreast of advances and news
Desire to learn through provided training and personal development
Results orientated with a determination to make things happen
A highly motivated, energetic and inspirational team player
Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure
Confident and out-going with exceptional networking and inter-personal skills
Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets
Process orientated with great attention to detail
Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
Ability to work as an individual, part of a small shift team and a larger operational team
Strong problem-solving skills

Additional Information

Working Pattern and Location

40 Hours per week (between 15.30 – 01:00)
Contractual coverage of all Bank Holidays
Based in Whitley and Gaydon

Package

Salary up to £27,000 per annum pro rata, based on experience + Unsociable hours bonus
Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

technical assurance jobs in whitley bay, twr

Telematics Service Desk Analyst

Quality Assurance Technician

Technical Assurance Officer

Customer Services Software Engineer

Engineering Trainer and Skills Coach - Electrical and Electronic

Senior HR MI, Systems & Analytics Analyst

Legionella Risk Assessor

Business Development Lead – Technology & Support

Functional Test Analyst

Onsite Service Assistant

Quality Assurance Technician

Production Operator - FTC 12 Months

Service Desk Engineer

Analyst: Application Testing

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Claims Handler - Third Party Property Damage

Financial Accountant

Project Support Officer

Third Party Capture Handler

Senior Management Accountant

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