Login your account Work, Jobs in Whitwick, Lec (with Salaries)

Product Channel Manager
NEXT —Leicester
- £66,000 - £94,000 a year
- Full-time
- Team management
- Analytics
- Free parking
- Employee discount

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Product Channel Manager

NEXT -
Leicester

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Job details

Full-time
£66,000 - £94,000 a year

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Authentication
Stakeholder collaboration
Stakeholder liaison
Performance management
Team management
UI
A/B testing
Analytics

Full job description

We’re looking for a Product Channel Manager to join our eCommerce Developments team! Based from NEXT Head Office in Enderby, Leicestershire 4 days per week (with 1 day working from home).

The Role:

As the Product Channel Manager, you will own the Login, Registration & Delivery channel and will lead the strategy and execution of our authentication and delivery onboarding experience across a multi-client global platform. Your main objective is to drive customer success and conversion at the start of the purchase journey by streamlining account creation, sign in and delivery fulfilment selection.

As this is a leadership role, you will manage a team of 3 product professionals, ensuring our global onboarding journey and supporting tech infrastructure are localised, intuitive and optimised for high conversion.

What You’ll Take On:

Product Strategy & Conversion

Drive conversion across login, guest checkout and delivery selection by removing friction and resolving drop offs.
Enhance delivery option presentation, slot availability and page load speeds to boost checkout success.
Lead A/B testing on registration layouts, guest flows and delivery UI to continuously improve conversion rates.

Data & Customer Insights

Utilise funnel data and error categorisation to pinpoint user struggle points and prioritise high impact backlog items.
Lead an experimentation roadmap testing new registration layouts, guest checkout steps, and delivery selection UI options.

People Management & Leadership

Direct, coach and manage a team of 3 Product professionals, driving performance reviews and career progression.
Upskill the team in user centric discovery, rapid prototyping and Conversion Rate Optimisation (CRO) best practices.
Foster a high performance, customer focused culture centered on continuous journey improvement.

Stakeholder & Cross-Functional Alignment

Collaborate with internal tech teams and external partners to align authentication and logistics infrastructure.
Partner with Development and UX Design to build high performing, mobile first interfaces across diverse clients.

What You’ll Bring:

Proven experience within a Product Manager position or an equivalent role.
Proven experience leading product strategy to optimise conversion funnels, onboarding journeys and checkout flows.
Strong background in optimising authentication, guest checkout and fulfilment/delivery selection experiences.
Track record of managing, mentoring and upskilling Product teams.
Skilled in funnel analytics, error tracking and executing A/B testing/experimentation roadmaps.
Understanding of web performance optimisation (e.g. page load speeds) and mobile first interface design.
Exceptional ability to collaborate with engineering, UX design and external logistics partners.
Adept at translating data insights and user struggle points into prioritised product roadmaps.
Expertise in rapid prototyping, customer discovery and conversion rate optimisation best practices.

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Company performance based bonus
Sharesave scheme
On-site Nursery available; OFSTED outstanding in all areas
10% off most partner brands & up to 15% off Branded Beauty
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
Restaurants with great food at amazing prices
Access a digital GP and other free health and wellbeing services
Free on-site parking
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

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