Line technical support engineer Work, Jobs in Wick, Wsx (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
6d
Specialist Fibre Optic Engineer
BP Communications Limited —Portsmouth
- From £30,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexitime
Quick apply
13d
2nd Line Engineer - Hybrid - MSP
Uptime —Horsham
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Software Engineer
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Java
- Travel
- APIs
- Free parking
- Employee assistance programme
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Electrical Engineer Surveyor
Bureau Veritas —Portsmouth
- From £41,714 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
SCADA + Systems Integration Commissioning Engineer - Southern Water
Gallifordtry —Chichester
- Full-time
- Windows
- Microsoft Office
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Engineering Maintenance Technician Apprentice
PETA Ltd. —Petersfield
- £27,000 a year
- Monday to Friday
- Maintenance
- Computer skills
- Mechanical knowledge
IT Systems Engineer
Metricell Limited —Horsham
- £28,000 - £35,000 a year
- Weekend availability
- Azure
- AWS
- IT
- Free parking
- Annual leave
Quick apply
6h
Construction Linesperson 33KV
SSE —Petersfield
- £36,139 - £43,188 a year
- Overtime
- Customer service
- Communication skills
- School
- Employee discount
Technology Service Delivery - IT Engineer
Brainkind —Burgess Hill
- £31,463 a year
- Full-time
- Hybrid work
- Free parking
5d
PLC Programmer
Solent Automation Ltd —Havant
- £50,000 - £60,000 a year
- Overtime
- Schematics
- Programmable logic controllers
- Travel
- Free parking
Quick apply
Software Engineer (Control Systems)
SubSea Craft —Portsmouth
- £40,000 - £60,000 a year
- Full-time
- Computer Science
- C++
- Software development
- Annual leave
13d
Quality Engineer
Watson Marlow Fluid Technology Solutions —Havant
- Continuous improvement
- In-person
- Annual leave
Engineering Maintenance Technician Apprentice
PETA —Petersfield
- £27,000 a year
- Maintenance
- Computer skills
- Mechanical knowledge
- Free parking
- Store discount
10h
Electrical Installation Engineer
P & I Generators —Portsmouth
- £47,500 - £52,500 a year
- Full-time
- Employee assistance programme
Quick apply
Mechanical Design Engineer – Mechanical Systems
BAE Systems —Portsmouth
- Up to £42,000 a year
- AutoCAD
- Nursing
14d
EC&I Technician
Flotech —Chichester
- Full-time
- AutoCAD
- Bachelor's degree
- Travel
Quick apply
Electrical Design Engineer - Water Industry
Tetra Tech —Brighton
- Hybrid work
- AutoCAD
- Engineering
- Electrical Engineering

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line technical support engineer jobs near wick, wsx

2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time
6 days ago

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

line technical support engineer jobs in wick, wsx

2nd Line IT Support Engineer

Specialist Fibre Optic Engineer

2nd Line Engineer - Hybrid - MSP

Senior TechOps Generalist

Software Engineer

First Response Engineer - Service Desk - MSP

Electrical Engineer Surveyor

SCADA + Systems Integration Commissioning Engineer - Southern Water

Engineering Maintenance Technician Apprentice

IT Systems Engineer

Construction Linesperson 33KV

Technology Service Delivery - IT Engineer

PLC Programmer

Software Engineer (Control Systems)

Quality Engineer

Engineering Maintenance Technician Apprentice

Electrical Installation Engineer

Mechanical Design Engineer – Mechanical Systems

EC&I Technician

Electrical Design Engineer - Water Industry

I want to receive the latest job alerts for line technical support engineer in wick, wsx

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