Service desk manager Work, Jobs in Widnes Wa8 (with Salaries)

Business Systems Manager
Community Integrated Care —Widnes
- £44,000 - £49,000 a year
- Full-time
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
12d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Continuous improvement
- Organisational skills
- Training & development
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
Quick apply
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Infrastructure Operations Manager
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
12d
Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
8d
CMDB Manager
Betfred —Manchester
- £43,159 - £56,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Support Engineer
BCN Group —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Head of Technology
Club L London —Manchester
- ERP systems
- Software development
- Communication skills
- Annual leave
- Employee discount
Quick apply
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
Group IT Manager
Individual Restaurants —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bar
- Restaurant
Quick apply
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Employee stock purchase plan
Graduate Opportunity - Associate SAP Analyst
NewPrinces Group —Liverpool
- Microsoft Word
- IT
- Annual leave
- Life insurance
14d
Senior Transition Programme Manager
Capgemini —Manchester
- Hybrid work
School IT Technician
Dataspire Solutions Ltd —Northwich West
- £25,000 - £28,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
CX Support Consultant
Gamma —Manchester
- Full-time
- Annual leave
- Employee discount
Quick apply
3d
Managed Services - Delivery Manager
HSO Group B.V. —Manchester
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
10d
Customer & UX Researcher (FTC)
Matalan —Liverpool
- Full-time
- Data analysis skills
- Analysis skills
- Maths
- Employee discount
Quick apply
4d

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Business Systems Manager

Community Integrated Care -
Widnes

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Job details

Permanent | Full-time
£44,000 - £49,000 a year
12 days ago

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

Technical troubleshooting
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Change management
Analysis skills
Supervising experience
Continuous improvement
IT support
Change leadership
Information technology team management
Root cause analysis
Leadership
Communication skills

Full job description

The opportunity and what makes Community Integrated Care a great place to work

Lead the Systems That Help Change Lives

At Community Integrated Care, technology plays a vital role in helping us deliver the best lives possible for the people we support.

We're looking for an experienced Business Systems Manager to lead the performance, development and continuous improvement of our critical business systems. This is a fantastic opportunity for a systems professional who combines technical expertise with strong leadership skills and a passion for delivering excellent service.

This is a full time permanent role with attendance at our head office in Widnes required once a week so our ideal candidate will be based within an hours commute of Widnes.

What is The Deal for you?

Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder
Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

Who you’ll be supporting & more about the role:

You'll be responsible for ensuring our systems reflect evolving business needs and remain reliable, effective and future-focused, while leading a team that provides high-quality support to colleagues across the organisation. From troubleshooting complex issues and managing system improvements to leading strategic change initiatives, you'll play a key role in driving organisational efficiency and supporting frontline care delivery.

If you enjoy solving complex problems, leading people, building strong stakeholder relationships and delivering meaningful business change, we'd love to hear from you.

What You'll Be Doing

As Business Systems Manager, you will:

Lead the operational management of key business-critical systems, ensuring reliability, performance and effectiveness.
Manage and develop a team responsible for delivering exceptional system support and service desk performance.
Build strong relationships with systems change business partners and stakeholders across operational and support services teams to understand requirements and deliver effective solutions.
Lead complex incident investigations, identify root causes and implement sustainable resolutions.
Oversee system changes, upgrades, enhancements and improvement initiatives from planning through to implementation.
Conduct impact assessments and evaluate risks, dependencies and business impacts before changes are introduced.
Collaborate with Business Systems and IT Development managers to assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process
Drive continuous improvement by identifying opportunities to enhance functionality, efficiency and user experience.
Coordinate the successful transition of projects into business-as-usual operations.
Work closely with third-party suppliers, technical teams and business leaders to maximise system capability.
Support organisational transformation and strategic priorities through effective systems leadership.

About you:

What We're Looking For

Essential Experience

Significant experience supporting and managing business-critical systems.
Experience leading IT application or business systems support functions.
Proven experience managing incidents, service requests and escalations within a complex environment.
Strong track record of investigating problems, identifying root causes and driving solutions.
Experience delivering system projects, upgrades, enhancements and change initiatives.
Experience conducting impact assessments and supporting change management processes.
Experience building productive relationships with stakeholders, suppliers and technical teams.
Previous experience supervising, coaching or leading colleagues.

Knowledge & Skills

Strong understanding of business systems, service management and operational support.
Excellent stakeholder engagement and communication skills.
Strong analytical and problem-solving capability.
Knowledge of system governance, risk management and change control.
Advanced Microsoft Excel skills.
Understanding of front-line operational systems.
Knowledge of care systems such as Nourish, Radar or similar platforms would be advantageous.
Experience within health, social care or other regulated environments would be highly beneficial.

Qualifications

Degree, professional qualification or equivalent experience within IT, Business Systems, Digital Services, Business Analysis or a related discipline.

Why Join Community Integrated Care?

Technology is a critical enabler of our mission. In this role you'll have the opportunity to influence strategic decisions, lead meaningful change and improve the systems that support thousands of colleagues and the people we support across the UK.

This is more than a systems role. It's an opportunity to use your expertise to make a genuine difference.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

Quick apply

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