Job Title: Platform & Application Change Delivery Coordinator
Contract Type: Permanent
Salary: £50950.32 (£56138.96 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday
Location: Liverpool, Speke
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Platform & Application Change Delivery Coordinator
Coordinate and support the planning, delivery, and governance of changes to platforms, business applications and operational processes. Work closely with product owners, business stakeholders, service teams, and external partners to ensure that application and platform enhancements, configuration updates, and process improvements are well designed, impact assessed, documented, tested, and successfully embedded into business-as-usual operations.
About you
We are looking for someone with
• Experience coordinating platform and application changes, configuration updates, or business process improvement activities
• Strong understanding of business applications, workflows, and the relationship between process, data, and technology
• Proven ability to map business processes using tools such as Visio or similar
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls undern our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Change Delivery & Lifecycle Support
• Coordinate updates, enhancements, and configuration changes across business-critical platforms and applications, ensuring smooth end to end delivery through design, build, test, and release
• Maintain visibility of platform and application roadmaps, release calendars, and demand pipelines, ensuring the right stakeholders are engaged at the right stages
• Support platform and application lifecycle management activities, including versioning, patching, deprecation planning, and vendor driven upgrades
• Work with system and application owners to ensure functional specifications, acceptance criteria, user stories, and change requests are properly defined and traceable
Business Process Analysis & Improvement
• Map and analyse existing business processes, identifying impacts, gaps, inefficiencies, and opportunities for improvement or automation
• Collaborate with business process owners to redesign workflows, eliminate duplication, and align process changes with application capability
• Support business units in adapting to new processes by developing clear documentation, guidance materials, and training artefacts
Business Readiness & Adoption
• Assess change readiness across affected teams, identifying training needs, operational impacts, and communication requirements
• Coordinate user acceptance testing (UAT), ensuring test scripts, defect logs, and acceptance outcomes are clearly managed
• Track post implementation adoption, gathering feedback to evaluate whether changes are delivering intended business value
Governance, Control & Compliance
• Facilitate structured impact assessments (functional, business, data, privacy, financial) for all application and process changes
• Maintain accurate RAID logs, ensuring risks, issues, and dependencies are proactively managed and escalated
• Ensure all change activity complies with organisational governance, including information security, data protection, audit controls, and quality assurance standards
• Support internal and external audits by maintaining clear documentation and evidence of change processes
Stakeholder Engagement & Cross Functional Coordination
• Serve as a liaison between business teams, application support, product owners, developers, testers, and vendors
• Ensure communication around changes is timely, clear, and tailored to the needs of different audiences
• Facilitate workshops, working groups, and process review sessions, ensuring actions and decisions are captured and followed through
Insight, Reporting & Decision Support
• Produce and present change dashboards, readiness assessments, business impact summaries, and governance papers
• Analyse platform and application performance, incident trends, user feedback, and service data to support prioritisation and improvement decisions
• Provide structured recommendations to support investment planning, service improvements, and change prioritisation
Person specification
Knowledge, Skills and Experience
Essential
• Experience coordinating platform and application changes, configuration updates, or business process improvement activities
• Strong understanding of business applications, workflows, and the relationship between process, data, and technology
• Proven ability to map business processes using tools such as Visio or similar
• Experience performing impact analysis and supporting change readiness activities
• Knowledge of application testing cycles (including UAT), release management, and defect management
• Excellent communication skills with the ability to explain technical or process changes in business friendly language
• Strong stakeholder management skills, with confidence working across diverse business areas and leadership levels
• Highly organised with excellent attention to detail, capable of managing multiple concurrent changes
• Strong analytical capability, with experience turning data into meaningful insights and reports.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint, Visio) with the ability to handle large data sets
Desirable
• Experience with enterprise applications and platforms
• Working knowledge of Lean techniques, business analysis frameworks, and service improvement methodologies
• Experience supporting change in regulated, multi site, or complex operational environments
• Understanding of Agile delivery methods
