Service desk Work, Jobs in Witham, Ess (with Salaries)

IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
10d
Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- English
- Free parking
Quick apply
22h
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
13d
Front Desk and Office Coordinator
ARU Students' Union —Chelmsford
- £15,351.20 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
6d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
7d
Front Desk and Office Coordinator (Student Union)
Anglia Ruskin University —Chelmsford
- £15,351.20 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
5d
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
5d
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
IT service desk and support manager
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
- Continuous improvement
- Training & development
5d
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Continuous improvement
- Mentoring
- In-person
Field Service Engineer
Zenzero Solutions —Basildon
- In-person
- Flexible schedule
14d
Infrastructure Engineer
Uniserve (U K) Ltd —Upminster
- Full-time
- Free parking
- Referral programme
Quick apply
SAP Finance Specialist (Digital Technology)
Raytheon —Harlow
- Full-time
- Engineering
- Leadership
- Communication skills
- Sick pay
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
5d

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IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
This is a full time office based position at our Head office, however you will need to have a car and be able to drive to attend our other offices based in…
£27,000 - £30,000 a year
Quick apply
1st Line Support Analyst
Aquis Exchange —London
1st line desktop, voice and remote access support across Aquis offices and remote users. Aquis Data generates revenue from the sale of data derived from Aquis…
Quick apply

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IT Technical Support

DD Products & Services -
Witham

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
10 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Sick pay

Qualifications

CRM software
Technical troubleshooting
ITIL Certification
Cloud infrastructure
Azure
Stakeholder collaboration
SCCM
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
SQL querying
Microsoft Exchange
User account management
Databases
SQL
IT permissions management
SharePoint
Customer support
Problem management
Customer interaction
Application support
Communication skills
Microsoft Azure
Remote diagnostics
Intune

Full job description

Are you an experienced IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking a motivated IT Technical Support professional to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business.

As part of our IT Service Desk team, this role acts as the primary point of contact for end users across the business. You will handle IT queries, incidents, and service requests while delivering a high level of customer service and ensuring a seamless support experience across the organisation.

Main Duties and Responsibilities:

Dynamics CRM:
Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms. Act as a key point of contact for users, troubleshooting issues, resolving incidents, and ensuring the system operates effectively to support business processes.

Technical Troubleshooting:
Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.

Azure & Microsoft 365 support:
Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments. Manage users, permissions, and security policies via Azure Active Directory (Entra ID). Support core services including Exchange Online, SharePoint, Teams, and OneDrive, ensuring availability, performance, and security. Assist with identity management, conditional access, and basic cloud infrastructure troubleshooting.

Service Desk Management:
Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs). Provide clear, professional communication to end users and deliver a positive customer support experience.

Incident & Problem Management:
Collaborate with the wider IT team to address major incidents.

Systems Monitoring & Maintenance:
Carry out daily system checks.

Collaboration and Communication:
Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.

Essential Skills & Experience:

Microsoft Dynamics Suite Expertise:
Experience with Microsoft Dynamics 365 CRM, Field Service.

Azure & Microsoft 365 Administration:
Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive).

IT Support & Service Management:
Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.

Remote Troubleshooting:
Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.

Service Desk Operations:
Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.

Collaboration & Teamwork:
Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.

System Administration Tools:
Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.

Desirable Skills & Experience:

Certification:
ITIL foundation certifications are a plus.

Advanced Technical Skills:
Experience with client-server troubleshooting and maintenance.

SQL Knowledge:
Basic understanding of SQL queries to support database-related issues within Dynamics environments.

What We Offer:

Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.

A supportive, collaborative team culture that encourages innovation and professional growth.
Discounts on gym memberships, shopping, and leisure activities
Company pension scheme

Life assurance, sick pay, and family-friendly benefits

Eye test vouchers and mental health support services

33 days of holiday (including bank holidays)

About Us:

Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.

Quick apply

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service desk jobs in witham, ess

IT Technical Support

Service Desk Analyst

Junior IT Support Engineer – MSP Helpdesk - Full Time

IT Support Engineer (1st to 2nd Line Progression)

Front Desk and Office Coordinator

Call Centre Team Leader

Front Desk and Office Coordinator (Student Union)

IT Support Engineer

IT Engineer

1st Line IT Engineer

IT service desk and support manager

2nd Line IT Engineer

Warehouse IT Support Analyst (1 year FTC)

Field Service Engineer

Infrastructure Engineer

SAP Finance Specialist (Digital Technology)

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

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