3rd line support Work, Jobs in Wokingham (with Salaries)

1st Line Engineer
Fujitsu —Bracknell
- Full-time
- Windows
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
5d
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Accounts Receivable Team Lead
REL Field Marketing —Winnersh
- £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Annual leave
- Employee discount
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- English
- Windows
- Microsoft Office
Customer Support Technician
Ricoh —Reading
- Communication skills
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
3d
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Planning Coordinator
M Group —Slough
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Azure
- Windows
- SQL
- Employee assistance programme
Quick apply
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)
Oxfordshire Discovery College —Didcot
- £27,694 - £30,024 a year
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Supervising experience
Quick apply
14d
Short-term Temporary Team Member
NEXT —Hounslow
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3rd Line - IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
4d
Field Service Supervisor - South East
Tunstall UKI —Woking
- Overtime
- Analysis skills
- Project management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Records Management Assistant - Record Management Unit
Reading Borough Council —Reading
- £20,759 - £21,122 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
6d
Trees and Landscape Officer
Richmond and Wandsworth Councils —London
- £37,602 - £45,564 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
12d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Product Owner
Hawk-Eye Innovations (HEI) —Basingstoke
- £43,630 - £65,440 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Global Insight Analyst
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Flexible schedule
- Referral programme
Quick apply

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1st Line Engineer

Fujitsu -
Bracknell

Apply Now

Job details

Full-time
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Windows
ITIL
Computer networking

Full job description

1st Line Technical Support Agent

Location – Bracknell, Southern Business Area – Fujitsu BRA01

Roles & Responsibilities
Purpose
To act as the ‘front door’ and first point of escalation for the SD-WAN Portfolio Team. A 1st Line engineer will be the point of contact for customer tickets and enquires as well as the main body reaching out to the customer.

Key Responsibility

Act as the entry point into the SD-WAN Portfolio Team
Conduct all 1st Line Triage, Troubleshooting and fixes
Contact the customer to request information on active incidents
Monitor the SD-WAN estate for any events, triage them and then raise any incidents as required
Swivel tickets between Fujitsu and Customer ITSM Toolsets
Ensure that tickets are proactively managed and resolved within KPIs
Answer calls in to the multiple SD-WAN Hunt Group Numbers
Proactively manage the SD-WAN Mailboxes and ensure the correct actions are made
Escalate tickets into the relevant 2nd Line teams with all appropriate troubleshooting completed
Provide customer engineers with remote support when customer and 3rd Party engineers are carrying out work on site
Assisting with 2nd Line Responsibilities where required and adequate instructions have been provided.
Filling out the SD-WAN accountability log upon the completion of daily tasks
Providing 1st Line Support on a 24x7 Basis according to the SD-WAN Rota
Assessing incoming tickets and accept/reject these as appropriate with assistance from the 2nd Line SD-WAN team where applicable
Check the SLA attached to the Incident and reset as necessary to align with the correct processes

This is not an exhaustive list of activities and there will be more tasks undertaken day to day based on workflow and reasonable requests from SD-WAN Operations Management, SD-WAN Service Managers and SD-WAN Security Personnel

Are you dynamic, self-motivated, and a team player with a customer-focused mind-set?
Do you have a good working knowledge of windows operating system, a basic networking knowledge would be advantageous, attention to detail and a right first-time attitude is key.
Can you understand a variety of network designs and topologies, to enable the troubleshooting and support of a global SD-WAN service?
Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of a global SD-WAN service for a prestigious customer? This is your world and your opportunity to transform it for the better.

Your role
We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.
A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.
Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.
A standard day can include liaising directly with on-site engineers to assist them resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.
For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Your experience

Attention to detail with right first-time attitude.
A motivated self-starter with a focus on processes.
Experience working in a customer facing environment.
Understanding of ITIL processes would be beneficial.
Basic networking knowledge

This role will require you to be eligible to undergo a UK security clearance.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stages of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

Apply Now

Refine Your Search

3rd line support jobs in wokingham

1st Line Engineer

2nd Line Support Analyst

1st Line Support Analyst

Accounts Receivable Team Lead

First Line IT Support

Customer Support Technician

3rd Line IT Support Engineer

Third Line IT Support Engineer / Technical Consultant

Planning Coordinator

3rd Line Support Analyst

Infrastructure Technician

Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)

Short-term Temporary Team Member

3rd Line - IT Support Engineer

Field Service Supervisor - South East

Records Management Assistant - Record Management Unit

Trees and Landscape Officer

2nd / 3rd Line Security Analyst

Product Owner

Global Insight Analyst

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