It Work, Jobs in Wolverhampton, Eng (with Salaries)

IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
2d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- In-person
- School
- Free parking
Quick apply
6h
Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
14d
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
IT Project Coordinator 12month FTC
Safran —Wolverhampton
- Full-time
- PMP
- Communication skills
- Annual leave
Technician (IT Support) Level 2
Dudley Metropolitan Borough Council —Brierley Hill
- £24,544.67 - £26,753.33 a year
- Full-time
- School
- Free parking
- Employee assistance programme
2d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Application Tester & Technical Support
Semantics 21 Ltd —Stafford
- £25,500 - £28,000 a year
- Full-time
- English
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
14d
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
IT Service Analyst
HM Revenue and Customs —Birmingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
3d
Assistant IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Research
- Analysis skills
- Agile
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Support Engineer
wavenet —Solihull
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
IT Training Officer
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
- Bachelor's degree
- Training & development
13d
IT Engineer
Crusade Computer Solutions Ltd —Walsall
- £28,000 - £30,000 a year
- Full-time
- Azure
- English
- Windows
Quick apply
IT Infrastructure & Communications Specialist
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Azure
- Employee discount
14d
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
8d

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IT Technical Support (1st Line)

Walsall Healthcare NHS Trust -
Walsall

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
2 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Service restoration
Technical support incident logging
Customer support
Customer interaction
Fault diagnosis and repair
Help desk

Full job description

Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff.

The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology.

The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.

To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met.

Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Providing responsive and effective hardware and software support in accordance with department service level agreements.

Ensure that individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently achieved.

Ensure high levels of customer care/satisfaction are achieved.

Ensuring the provision of the service; including Software and Hardware.

Scheduling the installation of equipment for users in accordance with Trust Standards and Service Levels. Ensuring there are relevant requirements such as desk space, power and network point provision.

Providing Line Manager and Team Lead with regular accurate information on the status of calls that have been escalated. Ensuring adherence to escalation procedures when dealing with complex system faults. Keeping the IT Support Manager informed of any outstanding issues on a daily basis.

To aid and provide technical support on a daily basis on the IT Service desk. Answering calls to the service desk, logging them within the service desk call logging system and ensuring that requests for assistance are responded to in a timely manner through to a satisfactory resolution.

Providing the users of the service with regular accurate information, ensuring adherence to escalation procedures when dealing with complaints and dealing with 2nd line technical support staff.

Offering fault diagnosis on all calls reported to the helpdesk achieving an 85% first-line fix target

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff.

The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology.

The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.

To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met.

Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff.

Respond and deal with all IT Faults, incidents, and requests that are raised to the team by telephone, email or via the DTS portal (Self Service Portal). Take ownership of calls taken or assigned by a team leader/manager.

To ensure that the systems that the clinical staff are reliant upon, for the provision of good patient care, are operational all of the time, and in the event of any failure resume operation as quickly as possible. This ensures that the care of the patients never suffers as a result of IT equipment or Systems failure.

The job reports to the IT Service desk manager, the post holder will be required to exercise good judgement in all situations. The post holder will also be expected to manage their own workload and take responsibility for the consequences of any action that may be taken

Apply Now

Refine Your Search

it jobs in wolverhampton, eng

IT Technical Support (1st Line)

Service Desk Analyst / IT Support Help Desk Technician

IT Infrastructure Support Specialist

IT Technician

Second Line IT Support Technician

IT Service Desk Analyst

IT Project Coordinator 12month FTC

Technician (IT Support) Level 2

IT Field Engineer

Application Tester & Technical Support

IT Technician

IT Service Analyst

Assistant IT Project Manager

2nd Line Technical Support – Infrastructure

2nd Line Help/Service desk Engineer

IT Support Engineer

IT Training Officer

IT Engineer

IT Infrastructure & Communications Specialist

IT Field Engineer - Birmingham

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