The post holder will provide customer service support to patients attending the Outpatient Department at The Royal Orthopaedic Hospital. The post holder will help patients complete their questionnaires either face to face or over the telephone ensuring the provision of an efficient and effective service. The post holder will work under the supervision of the Clinical Effectiveness Manager, to ensure that the Trust has a robust clinical outcomes collection process.
The post holder will be responsible for the validation and submission of patient outcomes data onto the Trusts clinical effectiveness platform 'Amplitude' and mandatory data to the National Joint Registry (NJR) and Patient Reported Outcomes Measures (PROMS) on every eligible patient who undergoes surgery within ROH. Prompt reporting of surgical data is now a core requirement by Commissioners.
The post holder will be expected to coordinate the collection and submission of all of the surgical-specific in a timely fashion, ensuring the department meets all reporting and outcome deadlines.
Utilising the clinical outcomes system "Amplitude" to view and print out daily Consultant clinic lists.
Identify patients that require questionnaire responses that are attending the Outpatient
Providing support to patients attending the Outpatient Department with completing questionnaires on electronic devices.
Working alongside Outpatient Department colleagues and Consultants to identify patients that require support completing questionnaires.
Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity, and confidentiality at all
Deal with general enquiries and providing information such as direction or waiting
Regular review of own systems and working practice and put forward proposals for changes to working practice and procedures.
Ensuring urgent matters are brought to the attention of the appropriate person in a timely fashion reporting any problems or issues to senior staff and seeking clarification if unsure of procedure(s).
Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Please find attached the JD/PS
For further details / informal visits contact: [email protected]
Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.
