Patient care navigator Work, Jobs in Woodcote, Shr (with Salaries)

Patient Care Navigator
Silverdale and Ryecroft Practice —Silverdale
- From £12.71 an hour
- Part-time
- No experience needed
- Microsoft Office
- Case management
- Annual leave
Quick apply
7d
Care Navigator
Archvale —Stafford
- £12 - £13 an hour
- Data entry
- Front desk
- Communication skills
- Annual leave
- Sick pay
Quick apply
Cancer Navigator
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £28,392 - £31,157 a year
- Full-time
6d

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Patient Care Navigator

Silverdale and Ryecroft Practice -
Silverdale

Quick apply

Job details

Part-time
From £12.71 an hour
7 days ago

Benefits

Annual leave
Company pension

Qualifications

Collaborate with healthcare professionals
Customer service call handling
EMIS Web
Inbound customer enquiry call handling
EHR systems
Patient appointment coordination
No experience needed
Microsoft Office Suite
Patient service
Microsoft Office
Appointment booking and call handling
Case management
Organisational skills
Front desk
Patient-centred care
Multidisciplinary collaboration
Communication skills
Healthcare experience
Office experience

Full job description

Silverdale & Ryecroft Practice

Patient Care Navigator (Receptionist) Part time (20 hours) permanent

Are you passionate about helping people in the community?

Silverdale & Ryecroft Practice is looking for a friendly, compassionate and organised individual to join our busy and supportive GP practice as a Patient Care Navigator.

This is a rewarding and varied role where no two days are the same. As the first point of contact for our patients, you will play a vital role in ensuring patients receive the right care, from the right person, at the right time.

Working as part of our dedicated reception team, you will support patients both face-to-face and over the telephone, providing excellent customer service while working alongside GPs, nurses and the wider multidisciplinary team.

No previous experience in General Practice is required as full training will be provided, although experience within healthcare, customer service or administration would be advantageous.

About the Role

This is a busy, fast-paced position requiring excellent communication skills, empathy and the ability to remain calm under pressure.

You will be responsible for:

Welcoming patients to the practice and providing a professional first impression.
Answering a high volume of telephone calls in a courteous and efficient manner.
Care navigating patients to the most appropriate clinician or healthcare service.
Booking, amending and cancelling appointments using the practice EMIS clinical system.
Processing patient enquiries via telephone, email and online services.
Supporting patients with digital services including the NHS App where appropriate.
Managing confidential patient information in accordance with GDPR and NHS policies.
Working collaboratively with clinicians and colleagues to ensure patients receive timely access to care.
Undertaking a variety of administrative tasks to support the smooth running of the practice.

What We’re Looking For

We are looking for someone who has:

Excellent communication and interpersonal skills.
A caring, patient-centred approach.
Strong organisational and multitasking abilities.
Good IT skills with the ability to learn new systems quickly (experience of Microsoft Office is desirable).
The ability to work effectively within a busy team.
A flexible and proactive approach to work.
Excellent attention to detail and commitment to confidentiality.

Experience using EMIS Web or working in Primary Care is desirable but not essential.

Working Hours

This is a 20-hour permanent position

The hours for this post are detailed below. Flexibility is essential to support annual leave and sickness cover, and the successful candidate will be expected to work to 6.30pm from time to time.

Practice opening hours are 8.00am to 6.30pm Monday to Friday.

Monday 1pm – 6pm

Tuesday 1pm – 6pm

Wednesday 8am – 1pm

Thursday OFF

Friday 8am – 1pm

The post is subject to a satisfactory Enhanced DBS check.

What We Offer

At Silverdale & Ryecroft Practice we value our staff and are committed to creating a positive and supportive working environment.

Benefits include:

NHS Pension Scheme.
Six weeks annual leave plus bank holidays (pro rata).
Comprehensive induction and training programme.
Ongoing learning and professional development.
Supportive and friendly team environment.
Staff wellbeing initiatives.
Opportunities for career progression within Primary Care.

How to Apply

Please submit your CV together with a covering letter explaining why you would like to join our team.

Applications should be submitted via Indeed.

Closing Date: Monday 10th August 2026

Interviews: Thursday 13th August 2026

Pay: From £12.71 per hour

Work Location: In person

Quick apply

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patient care navigator jobs in woodcote, shr

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