Customer service advisor Work, Jobs in Woolpit, Sfk (with Salaries)

Customer Support Service Centre Advisor - FTC
HTG Trading Ltd —Great Blakenham
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
10h
Customer Service Advisor- Telesales
Sealey —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5d
Customer Service Representative
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
9d
Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
8d
Customer Services Advisor
Rose Calendars —Colchester
- From £15.30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Coordinator
Smurfit Westrock —Diss
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
6d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Representative (German Speaking)
AMOT UK Holdings Limited —Bury St. Edmunds
- Management
- Customer service
- English
Quick apply
Customer Service & Sales Specialist
Floral Image Ipswich and Norwich —Ipswich
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
7d
Customer Service Advisor
Kier Group —Braintree
- Full-time
- Communication skills
Customer Service Assistant - Yard
Huws Gray Group —Bury St. Edmunds
- Annual leave
- Employee discount
5d
Customer Service/Administration Assistant
EMP Drainage Ltd —Ipswich
- £24,500 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Work from home
Quick apply
10h
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Customer Service Sales Support Specialist
Kalsec —Mildenhall
- Hybrid work
- CRM software
- Customer service
- Salesforce
Quick apply
8d
Customer Service Advisor
NFU Mutual Agency —Colchester
- £25,000 - £27,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
5d
Customer Service Assistant
ESS Compass —Wattisham
- £12.76 an hour
- Full-time
8d
Customer Services Assistant
Huws Gray Group —Diss
- Sales
- Customer service
- Plumbing
- Annual leave
- Employee discount
Customer Services Assistant
CASH CONVERTERS —Colchester
- Up to £23,810 a year
- Bilingual
- Merchandising
- English
- Store discount
- Employee discount
Quick apply

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Customer Support Service Centre Advisor - FTC

HTG Trading Ltd -
Great Blakenham

Quick apply

Job details

Full-time | Fixed term contract
£26,436.80 a year
10 hours ago

Benefits

Free parking
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Numeracy
IT
Communication skills

Full job description

Customer Service Support Centre Administrator (Maternity Cover)

Fixed-Term Contract – Expected until approximately February/March 2027, or until the substantive postholder returns from maternity leave and a satisfactory handover has been completed.

Location: Claydon Business Park, Great Blakenham, Ipswich
Hours: 40 hours per week (8.30am-5.00pm - some flexibility on start/finish times) plus 1-in-5 weekend rota
Salary: £26436.80
Reporting to: Customer Service Centre Manager

About the Role

Are you passionate about delivering outstanding customer support? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a Customer Service Support Centre Administrator to join our dynamic team and be at the heart of our operations.

As the first point of contact for our customers, you'll play a key role in delivering a prompt, professional and friendly service. You'll handle enquiries, coordinate service requests and ensure issues are resolved quickly—often on the first call.

If you enjoy multitasking, problem-solving and working both independently and as part of a team, this could be the ideal role for you.

What You'll Be Doing

Handling incoming customer calls, service requests and parts enquiries with confidence and care.
Providing clear, professional advice to both internal and external customers.
Keeping customers informed with accurate ETAs for engineers and parts deliveries.
Planning appointments for maintenance visits, repairs and installations, ensuring customers are kept informed of progress and status updates.
Inputting and managing data within internal and customer service systems.
Coordinating engineers' workloads and supporting the achievement of service KPI response targets.
Monitoring parts dispatches and returns to keep operations running smoothly.
Processing payments securely for non-account customers.

Day-to-Day Responsibilities

Delivering exceptional customer service with empathy and professionalism.
Managing busy workloads while maintaining accuracy and attention to detail.
Supporting a 1-in-5 weekend rota (with enhanced pay).
Learning our equipment range and assisting customers with parts enquiries (full training provided).
Undertaking other reasonable duties appropriate to the role as required.

What We're Looking For / Essential Skills & Experience

Strong IT skills, including Microsoft Excel, Word and Outlook (full training provided for internal systems).
Previous experience in a customer service or service-based environment.
Excellent communication and interpersonal skills.
Ability to remain calm under pressure and meet deadlines.
Strong attention to detail and accuracy.
Solid literacy and numeracy skills.
Ability to work independently while contributing positively to a wider team.

Personal Attributes

You'll thrive in this role if you are:

Customer-focused and committed to delivering excellent service.
Organised and able to prioritise competing demands effectively.
A proactive problem solver who enjoys finding solutions.
Flexible, adaptable and willing to learn.
Resilient and confident working in a fast-paced environment.
Positive, professional and approachable.

Why Join Us?

Be part of a supportive and collaborative team.
Full training and ongoing support.
A varied and rewarding role where your contribution genuinely makes a difference.
Company pension scheme (subject to eligibility).
Free onsite parking.
Company social events.
Wellbeing support initiatives.
Free period products.

Equality, Diversity and Inclusion

We are committed to creating an inclusive workplace and welcome applications from all suitably qualified individuals.

Contract Information

This position is offered on a fixed-term basis as maternity cover and is expected to continue until approximately February/March 2027, or until the substantive postholder returns from maternity leave and a satisfactory handover has been completed.

Pay: £26,436.80 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service advisor jobs in woolpit, sfk

Customer Support Service Centre Advisor - FTC

Customer Service Advisor- Telesales

Customer Service Representative

Senior Customer Service Advisor

Customer Care Co-ordinator

Customer Services Advisor

Customer Service Coordinator

Customer Service Advisor - Remote

Customer Service Representative (German Speaking)

Customer Service & Sales Specialist

Customer Service Advisor

Customer Service Assistant - Yard

Customer Service/Administration Assistant

Customer Service Coordinator - Part Time

Customer Service Advisor - SZC

Customer Service Sales Support Specialist

Customer Service Advisor

Customer Service Assistant

Customer Services Assistant

Customer Services Assistant

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