1st line service Work, Jobs in Woolstone, Bkm (with Salaries)

Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
1st Line IT Support Technician
The Computer Doctors Ltd —Northampton
- From £26,436.80 a year
- Full-time
- Schematics
- In-person
- Hand tools
- Free parking
Quick apply
4d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Assistant Nature Officer
The Parks Trust —Milton Keynes
- £32,000 a year
- Weekend availability
- Microsoft Office
- Master's degree
- Bachelor's degree
- Free parking
- Annual leave
3d
1st Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Annual leave
- Sick pay
Quick apply
2d
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
Barista
Starbucks —Milton Keynes
- Weekend availability
- Store discount
- Employee assistance programme
4d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
IT Manager
Billing Finance Ltd. —Northampton
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
11d
Sales Support - Asset Finance
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
1d
Manager, Scenic & Props Design
RWS Global —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
Prisoner Escort and Driver
Serco Plc —Buckingham
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
IT Manager
Billing Finance —Northampton
- £50,000 - £55,000 a year
- Hybrid work
- IT
- Employee assistance programme
Residential Conveyancer
Premier Solicitors —Bedford
- £28,000 - £35,000 a year
- Full-time
- Business development
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Nursery Room Leader
Advantage Schools —Sandy
- £25,893 - £26,712 a year
- Full-time
- Childcare
- IT
- In-person
Quick apply
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Office Manager
Dallow Primary School —Luton
- £28,096.98 - £30,940.86 a year
- Call to connect
- IT
- School
- Employee assistance programme
- Referral programme
Quick apply
1st Line IT Support Analyst
Bright Horizons —Northampton
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
9d

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Customer Service Advisor

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time
£25,000 - £27,000 a year

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Financial services
Banking

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Due to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors.

Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.

We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:

Slick digital account opening, and in life servicing.
Customer contact via telephony, email and in-app communications.
Payment and reconciliation activity.
Treasury operations.
Customer due diligence through Know Your Customer, Know Your Business.
Lending pipeline management.
Quality assurance and control.
Issue resolution.
Effective record keeping and data management.
Support of all change initiatives.

Role Description

The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.

They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.

Principal Accountabilities

To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.
You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.
Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.
To support other teams as appropriate, where customer communication or engagement is required.

Personal Attributes & Experience

Strong customer service experience, having worked in customer facing and or telephone service roles.
Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management).
Experience in working with workflow / task management tools.
Knowledge of financial services rules and guidelines.
Excellent oral and written skills as they will be constantly communicating with customers.
Enthusiastic and articulate, whilst being motivated by a need to help people.
A problem solver and can create positive customer outcomes in diverse situations.
Conform to our ethical standards and conduct.
Perform administrative tasks related to the customer interaction.
Deliver outstanding customer service as measured through customer satisfaction KPIs.
Manage and monitor service providers for customer quality.
Drive customer service innovation and continuous improvement of process to deliver better customer outcomes.
Act as an ambassador/advocate for Customer within the Bank.
Adhere to quality control requirements and ensure compliance with policy.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Compensation Range: £25K - £27K

Apply Now

Refine Your Search

1st line service jobs in woolstone, bkm

Customer Service Advisor

1st line Support Engineer

1st Line IT Support Technician

1st Line Service Desk Analyst

Assistant Nature Officer

1st Line Service Delivery Analyst

1st/2nd Line IT Support Engineer

Barista

2nd Line Support Technician

IT Manager

Sales Support - Asset Finance

Manager, Scenic & Props Design

Prisoner Escort and Driver

Infrastructure Support Engineer

IT Manager

Residential Conveyancer

Nursery Room Leader

NOC 3rd Line Technical Team Leader

Office Manager

1st Line IT Support Analyst

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