About the Role:
Birmingham is a city built on drive and transformation, and at Vito Propleaf Property Solutions UK Ltd, we bring that same energy to managing residential and commercial property. We believe that property management shouldn't be chaotic—it should be seamless, proactive, and reliable. We are looking for a Property Administrator / Coordinator who can take ownership of our daily operational workflow. You aren't just answering phones and logging tickets; you are the operational backbone connecting landlords, tenants, and contractors. You will coordinate repairs, manage compliance, and keep our property portfolio running smoothly. You are the voice of clarity in a fast-paced environment.
Why Work With Us?
- The Environment: Located in Birmingham, our office is bright, professional, and collaborative. We believe in providing a workspace where you have the resources and support to work efficiently and stress-free.
- Operational Value: We don't view administration as just back-office support—we know it is the key to our success. You will have full support from leadership and clear systems from Day 1.
- Modern Tools: We use modern property management software and digital tools, ensuring you spend less time on manual paperwork and more time delivering real value.
- Growth: We invest in our people. You will receive structured on-the-job training and support to expand your expertise in property law, compliance, and management.
Key Responsibilities:
- Operations & Compliance Ownership: Maintain accurate electronic records, process tenancy agreements, and track critical compliance requirements (Gas Safety, EPCs, electrical checks).
- End-to-End Maintenance Coordination: Lead the process from tenant fault reporting to contractor dispatch, ensuring repairs are completed promptly and within budget.
- Stakeholder Communication: Serve as the primary point of contact for tenants and property owners, handling queries with empathy, clarity, and professionalism.
- Property Inspections & Handovers: Assist with tenant move-ins, move-outs, and routine inspection schedules to keep properties in top condition.
- Finance Support: Process contractor invoices, track payments, and liaise with accounting to ensure all property accounts are balanced.
What We Are Looking For:
- Experience: 2+ years of experience in property administration, lettings coordination, or a high-volume administrative role.
- Proven Track Record: A strong work ethic with a history of managing multi-step workflows. Show us how you organize tasks, solve problems, and keep deadlines on track.
- Tooling: Proficient with MS Office (Outlook, Word, Excel) and comfortable navigating property management software databases.
- Language & Communication: Excellent spoken and written English, with the ability to handle challenging conversations with tact and composure.
- Mindset: You are organized, detail-oriented, and calm under pressure. You take pride in structured processes and love seeing a task through to completion.
Pay: £25,420.00-£30,000.00 per year
Work Location: Hybrid remote in Birmingham B18 6JL
