3rd line infrastructure engineer Work, Jobs in Worksop (with Salaries)

3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills
Senior Manager
M Group —Nottingham
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
1st Line Support Engineer
SBK Computers —Chesterfield
- From £28,089 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Employee discount
Quick apply
5d
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Design Engineer
M Group —Sheffield
- Remote
- Annual leave
- Employee assistance programme
Senior Design Engineer
M Group —Nottingham
- Continuous improvement
- Annual leave
- Employee assistance programme
Systems Engineer (Security Remediation & Patching)
TheNottingham —Nottingham
- £50,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Bid Writer
M Group —Nottingham
- Hybrid work
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Senior Civil Design Engineer
M Group —Nottingham
- Civil engineering
- Annual leave
- Employee assistance programme
Lead Design Engineer
M Group —Nottingham
- Continuous improvement
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quality Engineer
M Group —Nottingham
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
4d
Building Maintenance Engineer
Home Bargains —Doncaster
- £44,311.54 - £44,331.54 a year
- 12 hour shift
- Schematics
- Electrical experience
- Continuous improvement
- Store discount
- Annual leave
Quick apply

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3rd Line Infrastructure Engineer

Computacenter -
Nottingham

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Authentication
Technical troubleshooting
Technology infrastructure experience
Azure
Incident queue management
Incident documentation
DHCP
Service restoration
IT permissions management
IT support
Technical support incident logging
DNS
Customer support
VMWare
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills
Microsoft Azure
PowerShell scripting
vSphere
PowerShell
Intune

Full job description

Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 215299 | Contract type: Standard | Business Unit: Information Technology

Life on the team

3rd Line Support Analyst – Wintel AD

Competitive Salary + on-call, + overtime + comprehensive and flexible benefits

Hatfield, Nottingham or Milton Keynes (full-time in office)

Must be SC Cleared, or willingness to undertake

Multiple Opportunities

A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes)

The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.

The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management.

What you’ll do

Technical 80%

Call and incident Management
Respond to service calls and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer’s and Computacenter’s Security Policies

Administration 20%

Participate in team and sector meetings
Utilise the relevant ITSM tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records and associated paperwork
Monitor and update the call management system as required
Assist with SLA reporting

What you’ll need

5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments
3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
Currently holds SC or above clearance level.
Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
Able to communicate clearly with peers as well as management
Self-driven and resourceful to achieve goals independently as well as work well in groups
Flexibility to adjust to changing requirements, schedules and priorities
The ability to socialize ideas, make recommendations and gather team consensus to move forward
Excellent communication, writing, meeting facilitation skills
Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
Familiarity of PowerShell to accomplish tasks and provide reporting

Desired:

In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
Management of Microsoft Windows Server within a hybrid environment
Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
Accurate and logical problem solving skills
Ability and desire to excel in a team environment
Active Directory deployment/configuration/troubleshooting skills, including Group Policy
Entra ID authentication service and access control including conditional access policies / enterprise application deployment
Supporting Microsoft Windows Networking Services such as DNS/DHCP
Managing Anti-Virus services and reporting

Advantageous:

Modern Device management (Intune, Workspace One)
Azure Privileged Identity Management and Identity Governance
Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)
Hold Microsoft Identity and Access Administrator Certification (SC-300)
Converged technologies (Simplivity, UCS)
Virtualisation (VMware, Hyper-V)

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

3rd line infrastructure engineer jobs in worksop

3rd Line Infrastructure Engineer

Senior Manager

1st Line Support Engineer

3rd Line Service Desk Engineer

Design Engineer

Senior Design Engineer

Systems Engineer (Security Remediation & Patching)

Bid Writer

Senior Civil Design Engineer

Lead Design Engineer

Quality Engineer

Building Maintenance Engineer

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