Salary: £41,000–£43,000 DOE
Location: Brighton
Hours: Full-time, Monday–Friday
Company: Soul Analyse
About Soul Analyse
Soul Analyse is a fast-growing Brighton-based jewellery and ecommerce brand, creating meaningful pieces designed to offer little reminders for the days you need them most.
We sell through our own website and have built a significant and rapidly growing presence on TikTok Shop, with multiple live shopping shows taking place throughout the week.
The business has grown significantly, and we're now dispatching around 800 orders per day. Alongside our warehouse and fulfilment operation, we have a busy TikTok Live function and team members working across social media, affiliates and other areas of ecommerce.
We've reached an exciting stage where the business needs an experienced Operations Manager to help us build the structure required for our next phase of growth.
This is a key hire for Soul Analyse.
The Role
As Operations Manager, you'll be responsible for the day-to-day operational running of Soul Analyse and management of our team.
Working directly with the founders, you'll make sure our people, processes and different areas of the business work effectively together.
The founders will continue to set the overall commercial, creative and strategic direction of Soul Analyse.
Your role is to make sure that direction is executed effectively across the business.
You'll create structure, set expectations, manage performance, improve processes, solve problems and make sure the team has what it needs to perform.
This is not a Warehouse Manager position.
Our warehouse and fulfilment operation is an important part of the role, but your remit will span the wider business, including fulfilment, TikTok Live, social media and affiliate operations, stock, staffing and internal processes.
We're looking for an experienced manager who is comfortable taking genuine ownership of an operation.
Someone who sees what's coming rather than constantly reacting to what's already happened.
Team Leadership & Management
A major part of this role is managing people.
You'll be responsible for creating clear expectations, accountability and structure across the team.
This will include:
- Managing team members across different areas of the business.
- Supporting and managing our Warehouse Supervisor, who leads the warehouse floor day-to-day.
- Managing our TikTok Live presenters from an operational and people perspective.
- Managing team members responsible for social media, affiliates and other ecommerce activities.
- Setting clear responsibilities, priorities and expectations.
- Holding regular one-to-ones and team meetings where appropriate.
- Managing performance and addressing issues when standards aren't being met.
- Managing holidays, absence, rotas and staffing requirements.
- Identifying training and development needs.
- Ensuring communication between different areas of the business is effective.
- Identifying when additional resource is needed as the business grows.
- Supporting recruitment, onboarding and development of new team members.
- Creating an environment where people take ownership and problems are raised early.
You'll be approachable and supportive, but equally comfortable holding people accountable and having difficult conversations when required.
Operational Leadership
You'll take ownership of how the business operates day-to-day.
This will include:
- Ensuring different areas of Soul Analyse work effectively together.
- Creating and improving processes and systems.
- Identifying inefficiencies and recurring problems.
- Implementing solutions rather than simply managing around problems.
- Creating clear operational KPIs.
- Monitoring performance and providing regular reporting to the founders.
- Planning ahead for growth, promotions, launches and peak trading periods.
- Ensuring responsibilities and processes are documented.
- Reducing unnecessary dependency on individual people.
- Making sure problems are dealt with at the appropriate level rather than constantly escalating to the founders.
We want someone who brings solutions, not just problems.
Warehouse & Fulfilment
You'll have overall operational oversight of our busy warehouse and fulfilment function, currently dispatching around 800 orders per day.
Our Warehouse Supervisor is responsible for leading the warehouse floor and team day-to-day.
Your responsibility is the bigger operational picture.
This will include:
- Managing and supporting the Warehouse Supervisor.
- Monitoring fulfilment performance and productivity.
- Ensuring orders are dispatched accurately and on time.
- Monitoring capacity and staffing requirements.
- Identifying opportunities to improve picking, packing and fulfilment processes.
- Ensuring the warehouse is organised and operating efficiently.
- Planning for increased volumes, launches and peak periods.
- Ensuring appropriate KPIs and standards are in place.
- Resolving recurring operational problems.
- Making sure the warehouse can scale alongside the business.
TikTok Live Operations
TikTok Live is a significant and rapidly growing sales channel for Soul Analyse.
You'll take responsibility for the people and operational management behind our live function.
This will include:
- Ensuring presenter rotas and schedules are being managed properly.
- Managing holidays, absence and cover.
- Ensuring appropriate presenter staffing levels.
- Supporting recruitment and onboarding of presenters.
- Setting clear expectations and maintaining accountability.
- Monitoring relevant presenter and live performance KPIs.
- Ensuring operational issues affecting live performance are addressed.
- Making sure live spaces, equipment and processes are organised.
- Coordinating the live operation with warehouse and stock requirements.
- Planning operationally for promotions and increases in live volume.
- Creating processes that allow the live function to operate without constant founder involvement.
The founders will continue to lead the commercial and creative strategy behind TikTok Live, including product direction, promotions, pricing, sales approach and overall channel strategy.
Your role is to make sure the people and operation behind it perform effectively.
Social Media & Affiliate Operations
You'll manage the team members responsible for the day-to-day execution of our social media and affiliate activity.
The founders will continue to set the overall brand, creative and marketing direction.
You'll ensure that plans are actually delivered.
This will include:
- Managing team members responsible for social media and affiliate activity.
- Setting priorities, responsibilities and deadlines.
- Ensuring agreed activity is completed consistently.
- Creating accountability around recurring marketing tasks.
- Overseeing the operational processes behind our affiliate programme.
- Ensuring affiliate communication, requests and opportunities are handled effectively.
- Ensuring relevant performance information is reported.
- Identifying workload or resource issues.
- Supporting team members with organisation and prioritisation.
- Ensuring agreed founder-led marketing plans are followed through without requiring constant chasing.
You won't be expected to personally create social content or devise Soul Analyse's marketing strategy.
Your job is to manage the people and processes responsible for executing it.
Stock & Planning
You'll oversee the operational flow of stock throughout the business.
This will include:
- Maintaining visibility over stock levels and availability.
- Ensuring stock is received, organised and replenished effectively.
- Ensuring strong communication between stock, warehouse and TikTok Live.
- Identifying potential stock issues before they become operational problems.
- Working with the founders on forward planning for launches, promotions and expected increases in sales volume.
- Improving processes around stock management and internal communication.
Reporting & KPIs
As the business grows, we want to become increasingly data-led in how we manage operations.
You'll establish and monitor useful KPIs across the areas you manage.
These may include:
- Fulfilment volumes and dispatch performance.
- Order accuracy.
- Warehouse productivity.
- Staffing and capacity.
- TikTok Live operational and presenter performance.
- Team performance and workload.
- Affiliate activity.
- Stock availability.
- Operational issues and recurring trends.
You'll provide the founders with clear visibility of what's happening across the business, including what's working, what isn't and what needs attention.
Who We're Looking For
Previous management experience is essential.
This isn't a first management position.
We're looking for someone who has already managed people and operations and can bring that experience into Soul Analyse.
Ideally, you'll have experience within ecommerce, retail, consumer products, fulfilment, social commerce or another fast-moving business.
Experience within a growing SME or founder-led company would be particularly valuable.
We're looking for someone who:
- Has proven experience managing teams.
- Has experience managing people across different responsibilities or functions.
- Has successfully improved processes and operational performance.
- Is confident setting expectations and holding people accountable.
- Is comfortable managing performance and having difficult conversations.
- Is highly organised.
- Is commercially aware and understands how operational decisions affect the wider business.
- Is confident working with KPIs and performance data.
- Thinks several steps ahead.
- Can create structure.
- Is comfortable making decisions.
- Takes genuine ownership.
- Communicates clearly with both team members and founders.
- Can prioritise effectively when several things are happening at once.
- Remains calm in a fast-moving environment.
- Naturally looks for ways to make things work better.
- Spots problems rather than waiting for someone else to point them out.
- Brings solutions rather than simply escalating issues.
Experience with ecommerce is highly desirable.
Experience with TikTok Shop, social commerce, live commerce or affiliate marketing would be an advantage, but isn't essential.
What This Role Isn't
This isn't a warehouse management vacancy.
It isn't a role where you'll personally be expected to pack orders, create our social media content, run our marketing campaigns and manage affiliates yourself.
And it isn't a role where every decision needs to be referred back to the founders.
We're hiring an Operations Manager because Soul Analyse has reached the stage where we need an experienced person who can manage our people and take ownership of the day-to-day operation.
What Success Looks Like
Within your first few months, we'd expect you to understand Soul Analyse from end to end, build strong relationships with the team and identify where additional structure or improvement is needed.
As you become established in the role, success will mean:
- The team understands exactly what's expected of them.
- Team members are held accountable for their areas.
- The warehouse performs consistently as volumes increase.
- TikTok Live staffing and operational issues are managed proactively.
- Social and affiliate activity is executed without founder chasing.
- Different areas of the business communicate effectively.
- We have useful KPIs and visibility over operational performance.
- Staffing requirements are anticipated rather than dealt with at the last minute.
- Processes become stronger and better documented.
- Recurring problems are actually solved.
- Fewer day-to-day issues need to reach the founders.
- The business spends more time planning ahead and less time putting out fires.
Ultimately, you'll help build an operation capable of supporting the next stage of Soul Analyse's growth.
Why Join Soul Analyse?
This is an opportunity to join a rapidly growing ecommerce brand at a pivotal stage.
We're established enough to have significant sales volume, a growing team and a busy operation but still small enough that the person joining us will have genuine influence over how the business develops.
You won't simply be maintaining somebody else's corporate systems.
You'll have the opportunity to help shape how Soul Analyse operates as we grow.
You'll work directly with the founders, have genuine responsibility and be trusted to make an impact.
And as the company continues to grow, there is significant opportunity for the role itself to develop.
Salary: £41,000–£43,000 depending on experience.
Location: Brighton
Full-time, permanent
Pay: £41,000.00-£43,000.00 per year
Benefits:
Application question(s):
- Briefly describe the largest team and operation you have managed. Please include the approximate team size, the type of business, and one operational improvement you introduced.
Experience:
- Operations Management: 3 years (required)
Work Location: In person
