Credit control Work, Jobs in Wrexham, Wrx (with Salaries)

Complaints Handler - 12 month FTC
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick apply
Management Accountant / Finance Manager
Lester Cladding Limited —Buckley
- £42,000 - £55,000 a year
- Full-time
- Microsoft Excel
- In-person
- Free parking
- Annual leave
Quick apply
Assistant Accountant
Proximo Holdings Limited —Chester
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data entry
- Referral programme
Quick apply
Full Time Finance Assistant - Brio Leisure
Brio Leisure —Chester
- £25,185 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Finance Assistant (Temporary)
Axle Weight Technology Ltd —Borough of Halton
- £28,000 a year
- Temporary
- Microsoft Office
- Administrative experience
- In-person
- Free parking
Quick apply
5d
Credit Controller
Arbtech —Chester
- £25,400 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Accounts Receivable Assistant
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Business
Billing & Credit Controller
Hill Dickinson LLP —Liverpool
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Credit Controller
Slater Gordon —Liverpool
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
12d
Credit Controller
hireful —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
9d
Building Control Support Officer
Cheshire East Council —Crewe
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Flexitime
5d
Part Time Accounts Assistant
Comtek Networks Systems (UK) Ltd. —Deeside
- Part-time
- Accounting
- Organisational skills
- In-person
Quick apply
4d
Finance & Administration Manager
Pinpoint Consumer Electronics Ltd —Winsford
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Time management
- Free parking
- Profit sharing
Quick apply
2d
Revenue Assurance Analyst
Radius Limited —Crewe
- Full-time
- Microsoft Excel
- Microsoft Access
- Data analysis skills
Quick apply
5d
Part-time Accounts & Business Operations Administrator
Celtic Fire Security —Chester
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Credit Officer
Radius Limited —Crewe
- Full-time
Quick apply
Accounts Assistant and Bookkeeper
TP European Solutions Ltd —Northwich
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Flexitime
Quick apply
2d
Counter Fraud Motor Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Counter Fraud Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply

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credit control jobs near wrexham, wrx

Complaints Handler - 12 month FTC

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

GCSE
Complaint handling
Analysis skills
Financial services
Communication skills
A Level

Full job description

Description

This is a 12 Month Fixed Term Contract
As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution and help identify opportunities to improve the overall customer experience and complaint handling process.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

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credit control jobs in wrexham, wrx

Complaints Handler - 12 month FTC

Management Accountant / Finance Manager

Assistant Accountant

Full Time Finance Assistant - Brio Leisure

Finance Assistant (Temporary)

Credit Controller

Accounts Receivable Assistant

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Building Control Support Officer

Part Time Accounts Assistant

Finance & Administration Manager

Revenue Assurance Analyst

Part-time Accounts & Business Operations Administrator

Credit Officer

Accounts Assistant and Bookkeeper

Counter Fraud Motor Claims Handler

Counter Fraud Claims Handler

Customer Service Representative II

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