Helpdesk operator Work, Jobs in Wrotham, Ken (with Salaries)

Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Customer service
- Microsoft Office
- Organisational skills
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Switchboard Operator
ISS Facility Services —London
- £13.49 an hour
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
Operational IT Manager
Arena Racing Company —Lingfield
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel experience
Academy IT Analyst
Bridewell —London
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
11d
24hr Service Desk & CCTV Monitoring Operator
Metro Security GB PLC —Romford
- From £26,385.96 a year
- Weekend availability
- English
- Free parking
Quick apply
4d
Solutions Engineer - Remote
Siena AI —London
- Full-time
- Remote
- Sales
- APIs
- AI
Proposition Technical Manager
M&G plc —London
- Full-time
- Communication skills
- Tax experience
- Annual leave
8d
Product Manager
Siena AI —London
- Full-time
- Remote
- AI
Multi-Skilled Technician
CBRE —London
- Full-time
- Customer service
- HVAC
- Communication skills
Field Service Point-of-sale (POS) Engineer
Boost inc —London
- Customer service
- English
- Travel
Quick apply

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Helpdesk Operator

ISS Facility Services -
London

Apply Now

Job details

Permanent
£13.49 an hour

Qualifications

Customer service
Microsoft Office
Organisational skills
IT
Communication skills
Help desk

Full job description

Helpdesk Operator

Contract: Healthcare

Location: London, SE18 4QH

Hours of work: 37.5

Working Pattern: 14:00 - 22:00

Contract Type: Permanent

Hourly Rate: £13.49

We are seeking a Helpdesk Operator to join our team at Lewisham and Greenwich NHS Trust.

The contract spans approximately 1,000 bed spaces across two acute hospitals and six community sites, delivering a range of non-clinical support services to the Trust. These services include Cleaning, Catering, Portering, Waste Management, Helpdesk, Switchboard, Pest Control, and Linen Services.

The Helpdesk Operator plays a key role in supporting Estates and Facilities services, including logging and prioritising tasks, monitoring CAFM systems to ensure SLAs are met, responding to alarms and operational enquiries, and coordinating with Trust, ISS, and external service providers.

The Role

Answering calls and directing callers to the appropriate departments across Lewisham and Greenwich NHS Trust.
Logging and prioritising Estates and Facilities tasks through the CAFM system.
Monitoring the CAFM system to ensure Service Level Agreements (SLAs) are achieved.
Communicating regularly with the Trust's Single Point of Contact and ISS operational teams to coordinate and prioritise work.
Responding to alarms, emergency calls, and operational enquiries, escalating issues where required.
Acting as a keyholder and maintaining control of keys and access arrangements.
Liaising with external service providers, including BOC and Waste Management teams.
Providing administrative and operational support to ensure the smooth running of Helpdesk services.
Maintaining accurate records and ensuring compliance with Trust and company policies, including confidentiality and data protection requirements.

About You

Previous experience in a helpdesk, customer service, administration, facilities, or operational support environment.
Good IT skills, including experience using CAFM systems, Microsoft Office, or similar software.
Strong communication and customer service skills.
Ability to prioritise tasks and work effectively in a fast-paced environment.
Professional, calm, and approachable manner.
Good attention to detail and organisational skills.
Ability to work independently and as part of a team.
Flexible and proactive approach to supporting operational requirements.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

Apply Now

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helpdesk operator jobs in wrotham, ken

Helpdesk Operator

Multi Services Assistant

Technical Support Associate - London

Switchboard Operator

Operational IT Manager

Academy IT Analyst

24hr Service Desk & CCTV Monitoring Operator

Solutions Engineer - Remote

Proposition Technical Manager

Product Manager

Multi-Skilled Technician

Field Service Point-of-sale (POS) Engineer

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