Desktop support engineer Work, Jobs in Yateley, Ham (with Salaries)

2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
6d
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
Desktop Support Engineer
Servers.com —Guildford
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Windows
- Scripting
- Annual leave
- Work from home
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Senior Software Engineer – Deployment & Support
Evolve Dynamics LTD —Farnham
- Full-time
- C++
- APIs
- Linux
Quick apply
10d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
IT Systems Administrator
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- IT
Quick apply
3d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
Computer Technical & Retail Sales
Disking International Ltd —Farnham
- Full-time
- Bilingual
- Spanish
- Management
- Store discount
- Flexitime
Quick apply
6d
Senior IT Engineer
Fluidone —Camberley
- £50,000 - £60,000 a year
- Team management
- SharePoint
- Employee assistance programme
Quick apply
End User Computing Manager
NPL —Teddington
- Microsoft Office
- Computer networking
- Organisational skills
IT Senior Solutions Engineer (Multi Office Based)
Ultra Intelligence & Communications —Maidenhead
- Full-time
- Azure
- Windows
- Microsoft Office
- Flexible schedule
3d
Intune Engineer
KBR —Leatherhead
- Full-time
- Azure
- Windows
- Scripting
Energy Storage Technical Support Engineer
BYD Europe —Hounslow
- Overtime
- Microsoft Outlook
- Word processing
- Maintenance
Junior Infrastructure Technician
Hampton School —Hampton
- Monday to Friday
- Customer service
- Windows
- Classroom experience
- Annual leave
Quick apply
Senior Engineer I
Menlo Security —Bracknell
- Full-time
- Remote
- Computer Science
- AWS
- C++
Senior Cloud Engineer (Infrastructure)
iomart —Marlow
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Analysis skills
- Annual leave
- Work from home
Global Customs Development Head
Kuehne+Nagel —Uxbridge
- Management
- English
- Master's degree

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1st Line Engineer - Yateley
Arc —Yateley
As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the…
2nd Line Engineer - Yateley
Arc —Yateley
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st…
£30,000 - £40,000 a year
6d

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desktop support engineer jobs near yateley, ham

2nd Line Engineer - Yateley

Arc -
Yateley

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Job details

£30,000 - £40,000 a year
6 days ago

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

About Arc

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.
Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements.
Ensure Group Policy changes follow best practices and are clearly documented in the internal knowledge base.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:
Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

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