Do you enjoy meeting new people and creating memorable experiences for visitors of all ages? Are you passionate about safety, teamwork, and making every journey an enjoyable one?
About us
The National Railway Museum is not only famous for its unrivalled collections but also for its visitor care. The Visitor Experience department is an integral part of our group which demands the highest standards of customer service to maximise the customers’ enjoyment of the museum.
Our Visitor Experience department is responsible for running commercial Ticket Desks, Visitor Car Park, Road Train, Flying Scotsman Virtual Reality Experience, Miniature Railway ticket sales and Wonderlab: The Bramall Gallery.
About the role
The Road Train is a key part of the visitor offer at the National Railway Museum, delighting families and tourists alike by offering an exciting form of transport between the museum and York Minster. In this role you will deliver industry leading customer service for the Road Train experience.
You will also be involved in maintenance checks and cleaning of the famous train to ensure it’s looking great and running smoothly. With this will be the opportunity to work towards obtaining a PCV licence and driving the Road Train, if interested.
This role is advertised for 17.87 hours per week working on a fortnightly rota as follows: week 1 – Wednesday (7.75), and week 2 – Sunday, Monday, Tuesday & Wednesday (28). The salary is £13.45.
About you
We’re keen to see applications from motivated candidates with effective customer service skills and the ability to solve problems quickly and efficiently. As the Road Train Guard, you’ll work outdoors throughout the year, travelling between the museum and York Minster alongside the driver, maintaining clear communication via radio, and ensuring a safe and enjoyable experience for all passengers.
You’ll be skilled in handling cash, following safety procedures, and managing your tasks effectively while representing the museum off-site. Building collaborative working relationships, both with your driver and the wider Visitor Experience Assistant team, will be key, and when there’s downtime on the train, you’ll support colleagues in other areas of the museum. Above all, we’re keen to hear from candidates who are consistent, values-driven, and committed to contributing to an open and inclusive visitor experience.
Don’t feel you meet all the criteria? We welcome you to apply even if your experience doesn’t match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under ‘Attachments’ on the vacancy listing on our website for more details about the role and the application process or click ‘Apply Online’ to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you’ll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
Meaningful work. We’re a mission-led organisation where the work you do supports us in Inspiring Futures.- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental. Support with treatment costs, from day one.
- Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
