3rd line support engineer Work, Jobs (with Salaries)

Technical Support Engineer
Zenzero Solutions —Remote
- Weekend availability
- Remote
- IT
- Linux
- Communication skills
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Birmingham
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
5d
3rd Line Network Engineer
Leidos —Remote
- £44,700 - £57,300 a year
- Full-time
- Remote
- Computer networking
- Organisational skills
- Annual leave
- Work from home
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Azure
- Computer Science
- Windows
IT 3rd Line Support Engineer
East Surrey College —Redhill
- Up to £44,243 a year
- Full-time
- Engineering
- IT
- Free parking
3rd Line Build & Support Engineer
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- SQL
- Annual leave
Quick apply
8d
3rd Line - IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
6d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
2nd Line IT Support Engineer
Cardonet —London
- Customer service
- Computer networking
- Communication skills
- Referral programme
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
3rd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Azure
- SQL
- SharePoint
Quick apply
3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Quick apply
1d

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Technical Support Engineer

Zenzero Solutions
Remote

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Job details

Permanent

Qualifications

ConnectWise
Cloud infrastructure
IIS
LAN
ITIL
WAN
DNS
ServiceNow
IT
Linux
Communication skills
PowerShell
Active Directory
Time management

Full job description

This role is a hybrid position and can be worked from any Zenzero office.

Play a vital role in supporting and optimising both established and bespoke systems as part of our growing DDS team. Infrastructure, Copilot, and automation experience are desirable. Onâ€‘call opportunities at an additional rate and bonuses for completing IT certifications are available.

Knowledge and technical understanding of Microsoft 365 and on-premises/cloud infrastructure.
In-depth understanding of Microsoft technology stack, including Server, Exchange, Active Directory, DNS, IIS, Group Policy, Hyper-V.
Experience of management/administration of VPNâ€™s, firewalls, endpoint protection, anti-malware and email-security solutions.
In-depth understanding of LAN/WAN technologies including switch, firewall, router configurations and deployments.
PowerShell scripting (from an administrative/automation perspective)
Business Continuity/Disaster Recovery/Backup Solutions.
Awareness of ITIL framework and methodologies.
Linux exposure or experience.
Awareness of compliance and governance frameworks such as Cyber Essentials and ISO 27001.
Co-pilot knowledge. â€“ Preferred skill.
PowerShell or other automation experience. â€“ Preferred skill

Applicant required personal attributes:

Security focussed attitude.
High attention to detail.
Ability to follow procedures and make any updates required.
Strong written and oral communication skills, especially when talking technical in a non-technical way.
Good technical problem-solving skills, in or out of the box thinking both acceptable.
Highly curious and learning driven attitude to new technologies and opportunities.
Capable team worker but equally happy working alone with strong self-management skills in time and workload prioritisation.
Comfortable taking onus over internal projects and support work using initiative.

Providing helpdesk services and support for customer systems and infrastructure up to 3rd level across a varied range of systems, but mostly Microsoft-based; in line with business requirements and to agreed SLA objectives.
Liaising with the customer and 3rd party support and operations teams
Monitoring and maintenance of customer infrastructures and security.
Providing application/ hardware configuration, deployment and technical project assistance and guidance for internal and customer projects.
Flexible attitude to working, some weekend/evening work may be required, including participation in an on-call team.
Effective time management and note-taking through ConnectWise.
Experience using ticketing systems such as ConnectWise and ServiceNow.
Communicating with customers, via the appropriate channels, always ensuring the written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets, including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

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