Babcock Work, Jobs (with Salaries)

Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
Emerging Talent Advisor
Babcock International —Dunfermline
- £39,327 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
7d
Assistant Project Manager Construction
Babcock International —Dunfermline
- Full-time
- Engineering
- Annual leave
Non-Destructive Examination Multi Skilled Operative
Babcock International —Helensburgh
- £29,658 - £33,686 a year
- Full-time
- Annual leave
- Employee assistance programme
7d
Company Secretarial Assistant
Babcock International —London
- Full-time
- Hybrid work
- Annual leave
5d
Environmental Practitioner
Babcock International —Helensburgh
- £37,000 - £46,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Annual leave
Storekeeper
Babcock International —Wareham
- £17,685.31 a year
- Part-time
- Travel
- Organisational skills
- Computer skills
- Annual leave
12d
Training Administrator
Babcock International —Wareham
- £27,436 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
5d
Technical Competence Manager
Babcock International —Helensburgh
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Training & development
- Annual leave
Mechanical Technician
Babcock International —Holyhead
- £33,023.88 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Annual leave
Facility Control Officer
Babcock International —Plymouth
- Up to £42,400 a year
- Full-time
- Annual leave
- Employee assistance programme
12d
Health and Safety Practitioner Infrastructure Compliance
Babcock International —Helensburgh
- £41,000 - £47,000 a year
- Full-time
- Annual leave
Project Controller
Babcock International —Dunfermline
- £39,237 - £46,064 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts
- Annual leave
5d
Operations Manager
Babcock International —Warminster
- £38,800 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Mentoring
- Annual leave
5d
Management Information Systems Coordinator
Babcock International —Aston Cross
- £30,782 a year
- Full-time
- IT
- Annual leave
4d
Training Manager
Babcock International —Abbotts Ann
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Continuous improvement
- Annual leave
Spacecraft Control Specialist
Babcock International —Corsham
- 12 hour shift
- Engineering
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
13d
Production Support Operative
Babcock International —Plymouth
- £23,200 - £24,900 a year
- Full-time
- Annual leave
5d
Health and Safety Training Assistant
Babcock International —Bristol
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Teaching
- Annual leave
- Employee assistance programme
Security Officer
Babcock International —Aston Cross
- Full-time
- Annual leave
- Employee assistance programme

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Customer Service Representative

Babcock International -
Portsmouth

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Computer literacy
Incident queue management
Ticket management
Customer interaction
Fault diagnosis and repair
Communication skills
Help desk

Full job description

Location:
Portsmouth, GB, PO6 3EN

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Onsite or Hybrid: Hybrid

Job Title: Customer Service Representative
Location: Portsmouth, Hampshire & Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF64813

Be the First Line of Defence in a Fast-Paced Tech Environment

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Representative at our Lakeside site, near Portsmouth, Hampshire.

The role

As a Customer Service Representative, you’ll have a role that’s out of the ordinary. This is an opportunity to build your career in IT. You’ll be the first point of contact for IT support across Babcock’s UK and international operations. This is a customer-facing role where your expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering.

Day-to-day, you’ll be:
Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards
Using active listening to understand and prioritise customer needs against SLAs
Diagnosing and resolving technical issues using first line fix criteria
Escalating incidents to 2nd and 3rd line support when needed
Delivering exceptional customer service and meeting performance targets

This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements.

Essential experience of the Customer Service Representative:
Proven experience in delivering excellent customer service in any industry either over the phone or a face-to-face role will be considered
Strong customer service skills, both face-to-face and over the phone
Ideally you will have experience using a Service Management system to manage incidents and requests
Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so
Skilled in active listening and problem analysis

Qualifications for the Customer Service Representative:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

Generous holiday allowance
Matched contribution pension scheme, with life assurance
Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10‑days special paid leave
Holiday Trading to buy or sell annual leave
‘Be Kind Day’ paid volunteering leave
Flexible working options where business needs allow
A dynamic working environment with long‑term career development opportunities

Babcock International

We’re Babcock a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [email protected] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 13/08/2026

#EVERGREEN-26

#LI-SF1

Job Segment: Engineer, Engineering

Apply Now

Refine Your Search

babcock jobs

Customer Service Representative

Emerging Talent Advisor

Assistant Project Manager Construction

Non-Destructive Examination Multi Skilled Operative

Company Secretarial Assistant

Environmental Practitioner

Storekeeper

Training Administrator

Technical Competence Manager

Mechanical Technician

Facility Control Officer

Health and Safety Practitioner Infrastructure Compliance

Project Controller

Operations Manager

Management Information Systems Coordinator

Training Manager

Spacecraft Control Specialist

Production Support Operative

Health and Safety Training Assistant

Security Officer

I want to receive the latest job alerts for babcock

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