Bank support Work, Jobs (with Salaries)

Helpline Adviser
Scope —Remote
- £25,563.66 a year
- Full-time
- Customer service
- Annual leave
- Work from home
6d
Customer Service Coordinator
QA Limited —Remote
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
9d
Support Team Executive
Moneybox —Remote
- Overtime
- Hybrid work
- English
- Analysis skills
12d
Bank of Scotland - Customer Support - Fort William
Lloyds Banking Group —Fort William
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
9d
Bank Specialist Support Worker
The Deaf Health Charity SignHealth —Leeds
- £13.85 - £15.42 an hour
- Paid training
- Work from home
Support Typist - Bank contract
Kent Integrated Dermatology Services —Gillingham
- £12.80 an hour
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Annual leave
Quick apply
Bank of Scotland - Customer Support - Edinburgh
Lloyds Banking Group —Edinburgh
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
3d
Bank Worker
The Abbeyfield Society —London
- £14.07 an hour
- Night shift
- Remote
- Care plans
- Free parking
Quick apply
Customer Support Representative
Stream —London
- £28,000 - £31,000 a year
- Overtime
- Hybrid work
- Financial services
- Annual leave
Quick apply
Customer Service Agent
Equiniti —Cardiff
- Full-time
- Remote
- Customer service
- Financial services
- Annual leave
- Work from home
Bank of Scotland - Customer Support - Dumfries
Lloyds Banking Group —Dumfries
- £26,200 a year
- Full-time
- Customer service
- Financial services
- Banking
2d
Bank of Scotland - Customer Support - Cumbernauld
Lloyds Banking Group —Glasgow
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
2d
Bank Support Worker
Acuity Care —Birmingham
- £13.00 - £14.50 an hour
- Weekend availability
- Employee assistance programme
- Referral programme
Quick apply
13d
Bank Support Worker
The Maples Community —Bristol
- £13.50 an hour
- Night shift
- Care experience
- IT
- Free parking
Quick apply
13d
Bank Support Worker
Sunrise Mental Health Ltd —London
- £13.60 an hour
- Weekend availability
- Care experience
- English
- In-person
- Paid training
- Employee assistance programme
Quick apply
14d
Support Worker (Bank)
Community Integrated Care —Nottingham
- £13.12 an hour
- Part-time
- No experience needed
- IT
- Annual leave
Quick apply
Bank Enabling Support Worker - Throckley, Newcastle - £12.75 per hour
Shaftesbury —Newcastle upon Tyne
- £12.75 an hour
- Annual leave
- Employee assistance programme
Bank Health Care Assistant
HTG-UK —Birmingham
- £15 - £17 an hour
- Day shift
- Care plans
- Employee assistance programme
- Referral programme
Bank Support Worker
Compass Children's Homes —Clacton-on-Sea
- Up to £13.75 an hour
- No experience needed
- Flexible schedule
Support Worker
City of York Council —York
- £31,497 - £33,727 a year
- Part-time
- English
- Annual leave
- Employee discount

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Helpline Adviser

Scope -
Remote

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Job details

Full-time
£25,563.66 a year
6 days ago

Benefits

Annual leave
Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Customer service

Full job description

Job details

Job reference

REQ004878

Date posted

13/07/2026

Application closing date

20/07/2026

Location

Leeds Office/Work from home

Salary

£25,563.66 a year

Package

27 days holiday a year (full time equivalent) plus bank holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours

Job category/type

Full time

Helpline Adviser

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

Our Services team based in Leeds have an opening for a Helpline Adviser.

Permanent

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF) with the remaining days worked remotely.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm.

Closing date for applications: 11:59pm GMT, Monday 20 July 2026.

About the role

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.

In this role, you will:

Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.
Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.
Provide excellent customer service with a friendly and empathetic manner.
Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.
Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.
Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.
Work within Scope’s policies relating to customer confidentiality and data protection.
Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.
Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.
Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.

The successful candidate will be subject to an enhanced DBS check.

About you

To be successful in this role, you will have:

Demonstrable experience of providing advice and information.
Experience of working in a contact centre environment with a friendly and empathetic manner.
Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.
Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [email protected].
You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

27 days holiday plus bank holiday
Pay progression at 6 months and 2 years
Company pension
Excellent training and career development
Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

How to apply

#IND

Apply Now

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