Customer relations clerk Work, Jobs (with Salaries)

Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Prescription Clerk
Lordswood Medical Practice —Birmingham
- From £12.71 an hour
- Full-time
- Customer service
- GP surgery experience
- Accounting
- Free parking
- Annual leave
Quick apply
7d
Void Co-Ordinator
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- Organisational skills
- Free parking
- Employee discount
8d
Reception Service Clerk
Northern Care Alliance NHS Foundation Trust —Oldham
- £25,272 a year
- Full-time
- Communication skills
- Annual leave
3d
Accounts Clerk
Days Motor Group —Swansea
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Media and Communications Officer
Wells City Council —Wells
- Up to £31,364 a year
- Weekend availability
- Bachelor's degree
- Travel
- In-person
- Flexitime
Quick apply
11d
Receptionist / Office Clerk
Norfolk & Suffolk Foundation Trust —Norwich
- £25,272 a year
- Full-time
- Customer service
- Administrative experience
- Travel
- Free parking
- Annual leave
11d
Property Manager - Fixed Term Contract
Hurford Salvi Carr —London
- £32,000 - £35,000 a year
- Full-time
- Computer literacy
- Administrative experience
- IT
Quick apply
13d
Credit Management Clerk
DPD Group UK —Bristol
- £29,900 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
Quick apply
Executive Support and Governance Officer
The Rowan Learning Trust —Wigan
- £13.90 - £15.31 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Ward Clerk - Ward T4
Northern Care Alliance NHS Foundation Trust —Salford
- £25,272 a year
- Full-time
- Word processing
- Typing
- Annual leave
4d
Accounts Assistant (Maternity Leave Cover)
School Talent —St. Andrews
- Up to £25,077 a year
- Temporary
- Google Suite
- Microsoft Excel
- Customer service
Quick apply
Floating Front Counter Clerk
Durham Constabulary —Durham
- £25,242 - £26,703 a year
- Full-time
- Customer service
- English
- Travel
4d
Purchase Ledger Clerk
NRG Riverside —Skelmersdale
- £28,275 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Free parking
- Annual leave
Quick apply
Direct Labour and Maintenance Manager
Grosvenor Group —Chester
- Weekend availability
- Maintenance
- Project management
- Travel
4d

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Customer Relations Clerk

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Analysis skills
File management
Communication skills
Negotiation
Time management

Full job description

Role Summary

This is an exciting opportunity to join our Customer Relations team at Hays Travel. The department is dedicated to resolving customer complaints with empathy, professionalism, and care, ensuring every customer walks away with a positive impression of our brand. Our aim is to build trust, encourage repeat bookings, and inspire customers to recommend Hays Travel to others. As we deal with sensitive and sometimes complex situations, a mature, understanding, and compassionate approach is essential. At the same time, you’ll be joining a supportive and collaborative team where no two days are the same. This role is perfect for someone who enjoys creative problem-solving, thrives on new challenges, and values teamwork when overcoming obstacles together.

Key Responsibilities:

Handling complaints from customers across various company divisions
Recording, maintaining, and updating documentation related to complaints in compliance with GDPR
Keeping customers informed about the progress of their complaints through both verbal and written communication
Coordinating with Colleagues, Tour Operators and Third Parties regarding complaints and queries in line with ABTA’s Code of
conduct
Ensuring timely receipt of documentation from relevant parties
Liaising with ABTA and Legal Representatives
Generating relevant reports for management
Adhering to Customer Excellence Standard

Competencies Required:

Exceptional listening and communication skills
Highly organised with excellent time-management skills
Strong problem-solving and analytical abilities to identify effective solutions
Able to investigate issues independently, prioritise workload, and collaborate effectively within a team
Strong negotiation skills, achieving satisfactory outcomes for all parties
Flexible and adaptable to meet changing business needs
Exceptional accuracy with a strong attention to detail
Proven ability to meet tight deadlines in fast-paced environments
Confident, driven, and enthusiastic professional approach
Resilient and able to perform effectively under pressure

Technical Skills Required

Knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
Strong attention to detail and accuracy skills
File management skills
Web Navigation skill

Qualifications

English and Maths GCSE grade 4 or above

General

Undertake any other duties that fall within the job criteria
Adhere to all company policies and procedures, including Health and Safety
Treat all employees, customers, and suppliers with dignity and respect
Note that this job description is not exhaustive but reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

customer relations clerk jobs

Customer Relations Clerk

Prescription Clerk

Void Co-Ordinator

Reception Service Clerk

Accounts Clerk

Media and Communications Officer

Receptionist / Office Clerk

Property Manager - Fixed Term Contract

Credit Management Clerk

Executive Support and Governance Officer

Ward Clerk - Ward T4

Accounts Assistant (Maternity Leave Cover)

Floating Front Counter Clerk

Purchase Ledger Clerk

Direct Labour and Maintenance Manager

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