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Individual Giving Retention Officer

Isabel Hospice -
Welwyn Garden City

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Job details

Part-time
£14,933 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Referral programme

Qualifications

CRM software
Raiser's Edge
Care experience
Fundraising
Organisational skills
IT
Communication skills

Full job description

Are you a warm, thoughtful communicator with a passion for building lasting relationships with supporters?

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

Experience in fundraising, marketing, customer engagement or a relationship-based role
Strong written and verbal communication skills, with the ability to engage and inspire supporters
The ability to analyse data and use insight to improve performance
Good organisational skills and the ability to manage multiple priorities
Confidence speaking with supporters in person and on the phone
A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

A supportive, values-led team environment
The chance to make a real difference to local families
Ongoing professional development and training
The opportunity to help supporters feel closer to the impact of their kindness
The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

27 days holiday plus bank holidays (pro rata)
Pension and life assurance schemes
Employee Assistance Programme for health and wellbeing support
Cycle to work scheme
Health Service Discounts
Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies

Apply Now

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