Adoption manager Work, Jobs in Abbots Langley, Hrt (with Salaries)

Index Client Services Manager
NASDAQ —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
7d
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
Adoptions Manager
Taylor Wimpey —Kings Langley
- Construction experience
- Annual leave
- Employee discount
Principal Internal Programme Manager Data Office
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Project management
- IT
- Leadership
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Lead - Agile Delivery Manager
Costa Limited —St Albans
- Full-time
- Maintenance
- Analysis skills
- Agile
- Employee discount
Change Manager
Hertfordshire County Council —Stevenage
- £48,226 - £53,460 a year
- Hybrid work
- Travel
- Organisational skills
- Communication skills
4h
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Regional Estates Manager
MI5 - The Security Service —London
- £64,844 a year
- Full-time
- Presentation skills
- Contracts
- Leadership
- Annual leave
Operations Manager
Normec UK —Watford
- Monday to Friday
- Laboratory experience
- Continuous improvement
- No degree
- Free parking
- Employee assistance programme
4d
Governance Manager
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Management
- Communication skills
- Annual leave
- Employee assistance programme
12d
Project Manager
MBDA —Stevenage
- £50,000 - £60,000 a year
- Overtime
- Hybrid work
- Management
- Communication skills
- Negotiation
- Free parking
AI Transformation Change & Adoption Manager
Norton Rose Fulbright —London
- Project management
- AI
- Communication skills
BCG X Global Marketing Senior Manager - Temporary
Boston Consulting Group —London
- £120,000 - £154,000 a year
- Full-time
- Marketing
- Master's degree
- Project management
- Profit sharing
- Annual leave
Regional Manager
Grandir UK —London
- Up to £60,000 a year
- Full-time
- Management
- Travel
- Human resources
- Annual leave
- Employee discount
Quick apply
Deputy Manager
Grandir UK —Radlett
- £33,280 - £41,600 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
CRM Manager
Steer —Hemel Hempstead
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
SHE Change & Improvement Manager
MBDA —Henlow
- £60,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
2d
Implementation Manager - Spend
Airwallex —London
- £85,000 - £120,000 a year
- Full-time
- Hybrid work
- Oracle
- PMP
- ERP systems

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Index Client Services Manager

NASDAQ -
London

Apply Now

Job details

Full-time

Benefits

Employee stock purchase plan
Employee mentoring programme
Annual leave
Company pension
Gym membership
Paid volunteer time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Power BI
Economics
Microsoft Excel
Upselling
Data analysis skills
Microsoft Office
Tableau
Bachelor's degree
Confluence
SharePoint
Financial services
Data visualisation
Business
Account management
Leadership
Communication skills

Full job description

The Role

Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq-100, thematic exposures, quantitative strategies, ESG, and nascent markets.

Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market.

The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the EMEA region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, recruit and retain employees while rewarding and cultivating a culture of high performance. Through the day-to-day leadership and development of the regional Client Services team, the Index Client Services Manager will implement organization strategies, effectively direct and manage resources, and partner across the organization to achieve success.

What You Will Do, amongst other things

Manage, coach and mentor a team of Index Client Services Analysts
Develop and implement customer success strategies, processes, and best practices to enhance customer experience
Collaborate with cross-functional teams (including Sales, Operations, Product, etc) to ensure seamless customer onboarding, ongoing support, and incident management
Monitor and analyze customer health metrics to identify areas for improvement and proactively address potential issues
Identify opportunities for upselling and cross-selling by understanding customer needs and pain points

Manages resources and priorities to meet operational needs and take accountability for performance
Support design, development, testing, and deployment of new functionality, as needed

What We Expect

Bachelor’s degree, preferably in Business, Economics, Finance, or related field
An understanding of financial products, Indexes and ETFs
At least 5 years of experience working in the financial services industry
Experience in a customer success or account management leadership role
Ability to lead and motivate teams, fostering a collaborative and customer-centric culture
Excellent communication and interpersonal skills, with the ability to build relationships at all levels

What Would Be Helpful

Experience leading a Client Services team
Knowledge and understanding of equity indices and financial data
High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
Proficiency with Jira, Sharepoint, Confluence, Jira, or related tools

Knowledge of and experience deploying customer success best practices, methodologies, and tools
Strong problem-solving, analytical, and decision-making skills
Proficiency in data analysis and reporting, with the ability to derive insights from customer data
Proficiency with data visualization tools (PowerBI, Tableau, etc)

What We Offer

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

Competitive base salary
Annual bonus
Annual equity grant
Employee Stock Purchase Plan offering discounted company shares
Pension matching
28 paid vacation days
6 additional days off per year
Work from (almost) anywhere – up to 20 days/year
Paid time off to volunteer
Health insurance
Dental insurance
Gym allowance
24/7 mental health support for you and your family
Global mentoring program
Unlimited access to e-learning platforms
Hybrid work setup
Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Apply Now

Refine Your Search

adoption manager jobs in abbots langley, hrt

Index Client Services Manager

Delivery Manager

Continuous Improvement Manager

Adoptions Manager

Principal Internal Programme Manager Data Office

Implementation Manager

Lead - Agile Delivery Manager

Change Manager

International Strategy & Operations Manager, Logistics

Regional Estates Manager

Operations Manager

Governance Manager

Project Manager

AI Transformation Change & Adoption Manager

BCG X Global Marketing Senior Manager - Temporary

Regional Manager

Deputy Manager

CRM Manager

SHE Change & Improvement Manager

Implementation Manager - Spend

I want to receive the latest job alerts for adoption manager in abbots langley, hrt

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