Client services specialist Work, Jobs in Aberdour, Fif (with Salaries)

Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
8d
Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Document Controller
Riddell Project Management —Dunfermline
- £25,000 - £35,000 a year
- Full-time
- Computer literacy
- Maintenance
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
6d
Trust Coordinator
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
11d
Project Manager
RSE —Dalgety Bay
- Engineering
- Project management
- No degree
- Employee discount
Retail Branch & Transfer Manager
WeBuyAnyCar —Newbridge
- £28,200 - £34,120 a year
- Part-time
- Driving
- IT
- Communication skills
Quick apply
Paralegal
Winn Solicitors (Scotland) LLP —Edinburgh
- Up to £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
Quick apply
5d
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
Licensing Operations Analyst
SVT Licensing and Compliance Ltd —Edinburgh
- £33,248 - £43,956 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Hard Services Facilities Manager - West Lothian, Livingston
Apleona —Livingston
- £35,000 - £50,000 a year
- Full-time
- Computer literacy
- Maintenance
- Team management
- Employee discount
10d
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Customer service
- Organisational skills
- Communication skills
Principal Licensing Consultant
SVT Licensing and Compliance Ltd —Edinburgh
- £62,000 - £85,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Mentoring
Quick apply
5d
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Bentley Receptionist / Host
Sytner Specialist Edinburgh —Edinburgh
- Weekend availability
- Organisational skills
- Employee discount
Help for Carers Access Officer
Falkirk Citizens Advice Bureau —Falkirk
- £27,827 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
4d
Absence Management Officer – UK & Ireland
State Street —Edinburgh
- Full-time
- Analysis skills
- Human resources
- Organisational skills
4d

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Contact Centre Team Leader – Full Time

Vets Now -
Dunfermline

Apply Now

Job details

Permanent | Full-time
£33,150 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Mentoring
Leadership
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

33,150 PA

About the Job

Are you looking for a new leadership challenge?

Be part of the UK’s leading provider of Emergency Pet Care

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking a Contact Centre Team Leader to join our contact centre based in Dunfermline.

This is a full-time, permanent position working 37.5 hours per week.

The role involves working 5 days out of 7 to cover contact centre opening hours.

Shifts include weekday evenings, weekend days and evenings, and overnight work.

Lead from the front

Working as a contact centre team leader at Vets Now will expose you to rewarding experiences you simply wouldn’t see in any other contact centre role.

This role will involve leading, motivating and supporting a team of call handlers who are the first point of contact for worried pet owners in an emergency. Our contact centre team, the pet equivalent of 999, are motivated by driving service excellence.

You will be based at our support office in Dunfermline and will be fully supported by our clinical and senior management team. Our network of pet emergency clinics and emergency specialty hospitals work in collaboration to ensure we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

Are you a successful leader with strong operational skills?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our operational leadership team we are looking for someone with:

Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
Excellent customer service and communication skills
Previous experience of working in a leadership role
Experience of supporting, coaching and mentoring in the workplace
Ability to work well under pressure, maintaining the tact and diplomacy required in challenging situations
Demonstrate the ability to work to tight deadlines and seek solutions to problems
Ability to adapt quickly and professionally to a rapidly changing environment
Experience in working in a high volume, fast-paced environment
Excellence in attention to detail
A passion for delivering service excellence

Benefits

Competitive salary
7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
UK Standard Pension contributions – 5% Employee/3% Employer
Discounted staff pet care
Membership of employee wellbeing programme
Death in service of two times annual salary
Company sick, maternity, paternity and adoption pay schemes

Apply Now

Refine Your Search

client services specialist jobs in aberdour, fif

Contact Centre Team Leader – Full Time

Returns Specialist

Document Controller

Trust Coordinator

Project Manager

Retail Branch & Transfer Manager

Paralegal

Senior Marketing Specialist

Customer Support Exec. (B2B SaaS)

Marketing Specialist

Travel Consultant

Licensing Operations Analyst

Hard Services Facilities Manager - West Lothian, Livingston

Site Service Specialist - Mail Room Operative FTC

Principal Licensing Consultant

EUC Engineer

Sustainable Mobility Planners (Varying grades)

Bentley Receptionist / Host

Help for Carers Access Officer

Absence Management Officer – UK & Ireland

I want to receive the latest job alerts for client services specialist in aberdour, fif

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