Membership manager Work, Jobs in Addlestone, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Manor Operations Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Part Time Duty Manager
The Thames Club —Staines-upon-Thames
- £13.50 an hour
- Part-time
- Sales
- Customer service
- Supervising experience
- Gym membership
Quick apply
16h
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
6d
Day Centre Manager
Runnymede —Addlestone
- £35,032 - £38,875 a year
- Organisational skills
- Budgeting
- Leadership
- Free parking
- Annual leave
10d
Events and Relationships Manager
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
- Communication skills
Sports Centre Duty Manager – Part Time
St Margaret's School —Bushey
- £20,000 - £21,000 a year
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Gym membership
Quick apply
UK Family Activities Manager
Virgin Active —London
- Full-time
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
Manor Operations Manager
Foxhills —Ottershaw
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Career Grade Planning Policy Officer (Planning Officer, Senior or Principal)
Runnymede —Addlestone
- £34,388 - £52,482 a year
- Hybrid work
- Free parking
- Annual leave
7d
Operations Manager
Virgin Active —London
- Full-time
- Team management
- Annual leave
- Employee discount
Assistant General Manager
Pegasus Homes —West Byfleet
- £30,000 a year
- Monday to Friday
- Free parking
- Annual leave
Quick apply
Reception and Customer Service (Placemaker)
Places for People —Staines-upon-Thames
- £13.45 an hour
- Customer service
- Employee discount
Membership Cluster Lead Manager
The Club Company —Reading
- £27,600 a year
- Weekend availability
- Hybrid work
- Customer service
- Travel
- Conflict management
- Employee assistance programme
6d
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
7d
Climate Action Stakeholder Engagement Lead
The City Of London —London
- £59,060 - £66,670 a year
- Full-time
- Communication skills
Assistant Bar Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Bar
- Inventory control
- Customer service
- Free parking
- Employee assistance programme
Quick apply
International Examinations Officer – Spanish-speaking (Permanent)
ISTD —London
- £27,638 - £30,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Costing Officer
University of Surrey —Guildford
- £32,080 - £33,951 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- IT
- Relocation assistance
- Annual leave
6h

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Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

membership manager jobs in addlestone, sry

Assistant Customer Service Manager

Manor Operations Manager

Part Time Duty Manager

General Manager - Padel & Athletics Club

Day Centre Manager

Events and Relationships Manager

Sports Centre Duty Manager – Part Time

UK Family Activities Manager

Manor Operations Manager

Operational Resilience and Readiness Manager

Career Grade Planning Policy Officer (Planning Officer, Senior or Principal)

Operations Manager

Assistant General Manager

Reception and Customer Service (Placemaker)

Membership Cluster Lead Manager

Study Engagement and Advice Manager

Climate Action Stakeholder Engagement Lead

Assistant Bar Manager

International Examinations Officer – Spanish-speaking (Permanent)

Costing Officer

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