NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. You will ensure patients' health records are administered and processed accurately while maintaining confidentiality at all times.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
Duration, Location, and Working Pattern:
- This post is permanent, working full-time hours
- These hours will be worked Monday/Tuesday 8am - 4pm, Wednesday 8am - 2pm, Thursday/Friday 8am - 4pm
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This is a Greater Glasgow and Clyde-wide post and the successful candidate may be required to work at any location across NHS Greater Glasgow and Clyde. The initial base for this post will be Glasgow Royal Infirmary.
Key responsibilities:
You will provide Health Records support across multiple wards as required, ensuring patient records are administered accurately and confidentially. Duties include welcoming and receiving patients, answering telephone enquiries, booking appointments, maintaining patient demographic information on the patient management system, and providing efficient administrative and reception support to ensure the smooth running of ward services.
Knowledge, training, qualifications and/or experience required to do the job:
- Previous clerical and/or reception experience is essential.
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Experience of working with the general public in a customer service environment is essential.
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Good organisational skills.
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Good keyboard skills.
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Good communication skills.
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Proficient in the use of computer systems.
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
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A minimum of 27 days annual leave, increasing with length of service, plus public holidays
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Membership of the NHS Pension Scheme, including life insurance benefits
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Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
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Enhanced pay for working public holidays
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NHS discounts on a wide range of goods and services
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Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Joanne Donnelly
Ward Clerk Supervisor
0141 242 9460 or [email protected]
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
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Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
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Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
