Make ready technician Work, Jobs in Aldridge, Wmd (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Multi Skilled Technician
Mondelēz International —Birmingham
- 12 hour shift
- Maintenance
- Continuous improvement
- Communication skills
Quality Technician
ZF —Darlaston
- Up to £35,000 a year
- Continuous improvement
- Quality control
- Communication skills
Trainee Environmental Technician (Chemist)
HSL Compliance Limited —Wolverhampton
- £26,088 a year
- Weekend availability
- Bachelor's degree
- In-person
Quick apply
Roadside Technician - West Midlands
RAC —Wolverhampton
- £36,400 - £60,000 a year
- Overtime
- Customer service
- Automotive diagnostics
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
12d
Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2
University of Birmingham —Birmingham
- £19,278 - £26,741 a year
- Full-time
- Engineering
- University
- Communication skills
- Annual leave
- Sick pay
Trainee Traffic Systems Technician
SRL Traffic Systems —Birmingham
- £28,100 a year
- Overtime
- No experience needed
Quick apply
6d
Maintenance Technician
SunbeltRentals —Birmingham
- From £30,000 a year
- Plumbing
- Employee assistance programme
Quick apply
Band 3 Pre-Registration Trainee Pharmacy Technician
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Full-time
- Annual leave
10d
Vehicle Prepper
BCA —Birmingham
- £17.80 an hour
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
6d
Roadside Technician - Walsall
RAC —Walsall
- £36,400 a year
- Overtime
Painter
Safran —Wolverhampton
- Full-time
- Schematics
- Continuous improvement
- Quality control
Perfection Foods - Level 3 Multiskilled Maintenance Engineering Apprentice
Perfection Foods —Walsall
- £16,000 - £20,000 a year
- Full-time
- Maintenance
- Maths
- Bakery
- Free parking
- Sick pay
Quick apply
5d
Bentley and Lamborghini Bodyshop Technician
Sytner —Birmingham
- Monday to Friday
- Organisational skills
- Time management
- Employee discount
Workshop Chargehand
Dennis Eagle —Aldridge
- £47,946.88 - £49,587.88 a year
- Monday to Friday
- Hybrid work
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Vehicle Mechanic Level 3
BCA —Birmingham
- £20.60 an hour
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
Mobile Power Technician
SunbeltRentals —Shirley
- Maintenance
- Communication skills
- Mechanical knowledge
Quick apply
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply

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2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

make ready technician jobs in aldridge, wmd

2nd Line Support Technician

Multi Skilled Technician

Quality Technician

Trainee Environmental Technician (Chemist)

Roadside Technician - West Midlands

Maintenance Operative - 20 hours

Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2

Trainee Traffic Systems Technician

Maintenance Technician

Band 3 Pre-Registration Trainee Pharmacy Technician

Vehicle Prepper

Roadside Technician - Walsall

Painter

Perfection Foods - Level 3 Multiskilled Maintenance Engineering Apprentice

Bentley and Lamborghini Bodyshop Technician

Workshop Chargehand

OSS Technician

Vehicle Mechanic Level 3

Mobile Power Technician

L4 Network Engineer Apprentice

I want to receive the latest job alerts for make ready technician in aldridge, wmd

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