It support Work, Jobs in Alsager, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
4d
Pick Up IT and Network Support Administrator
DPD Group UK —Stoke-on-Trent
- Up to £33,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
Quick apply
5d
Technical Support Advisor
Radius Limited —Crewe
- From £26,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
IT Infrastructure Support Technician
BSW Group —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
12d
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
5d
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
IT Service Support Analyst
Bodycote —Macclesfield
- Hybrid work
- Windows
- Continuous improvement
- No degree
School IT Technician
Dataspire Solutions Ltd —Northwich West
- £25,000 - £28,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
SharePoint and Microsoft 365 Trainer
Blackbird Corporate Ltd —Stoke-on-Trent
- From £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Writing skills
- Travel
- Annual leave
- Flexitime
Quick apply
3d
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
IT Administrator
Express Solicitors —Manchester
- £26,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Communication skills
Quick apply
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Service Desk Technician
TrinityBridge —Northwich
- CRM software
3d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Project Support Officer (Care Systems Analyst)
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- Microsoft Office
- Continuous improvement
- Communication skills
2d
Infrastructure Support Officer
STAFFORD BOROUGH COUNCIL —Stafford
- £32,061 - £35,412 a year
- Full-time
- AWS
- No degree
- IT
- Free parking
- Annual leave
Quick apply

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Avaya
IT service management
LAN
Ticket management
Microsoft Exchange
Windows
Service restoration
Continuous improvement
Computer hardware
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Help desk
Mobile devices

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

it support jobs in alsager, chs

First Line Technical Support

Pick Up IT and Network Support Administrator

Technical Support Advisor

Technical Support (Telecoms) - 1st Line

IT Infrastructure Support Technician

Desktop Support Engineer

IT Specialist

IT Service Support Analyst

School IT Technician

SharePoint and Microsoft 365 Trainer

IT Infrastructure Specialist

IT Administrator

IT Service Desk Manager

Service Coordinator (Helpdesk)

1st Line Support Analyst

2nd Line Support Technician

Service Desk Technician

Junior IT Service Desk Representative (Apprentice)

Project Support Officer (Care Systems Analyst)

Infrastructure Support Officer

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