Customer support coordinator Work, Jobs in Alverstoke, Ham (with Salaries)

Customer Service & Scaffolding Coordinator
Diamond Green Energy —Fareham
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Computer literacy
- English
- Free parking
- Employee discount
Quick apply
4d
Healthy Homes Administrator & Scheduling Coordinator
BRC Jobs —Eastleigh
- £14.71 - £19.10 an hour
- Full-time
- Customer service
- Databases
- Communication skills
- Referral programme
Quick apply
6d
Property Systems Co-Ordinator
Scoffs —Southampton
- Up to £34,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Continuous improvement
- Employee discount
Quick apply
11d
Service Coordinator - Office based
P & I Generators —Havant
- £26,000 - £28,000 a year
- Full-time
- CRM software
Quick apply
12d
Air Conditioning Coordinator/ Administrator
Infinity Energy Services Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Annual leave
Quick apply
Service & Parts Coordinator
JLA —Southampton
- Up to £26,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
Quick apply
11d
Client Services Coordinator
Complete Coherence Limited —Romsey
- £30,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
Quick apply
People Co-ordinator
Onecom —Fareham
- Microsoft Office
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
3d
Project Coordinator or Manager (Temporary Contract)
TÜV SÜD —Fareham
- Temporary
- Employee assistance programme
Admin Co-Ordinator Public Health Nursing 5-19
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Winchester
- £25,760 - £27,476 a year
- Full-time
- Customer service
- IT
8d
Sales Support Co-ordinator
Campions —New Milton
- £24,000 a year
- Full-time
- Microsoft Word
- Communication skills
- Employee assistance programme
Quick apply
Maintenance Coordinator
Avon Tyrrell —New Forest
- £26,812 a year
- Weekend availability
- Plumbing
- Free parking
- Sick pay
Sales Support Coordinator - Part Time
Campions —New Milton
- £14,400 a year
- Part-time
- Microsoft Word
- Customer service
- Communication skills
- Employee assistance programme
Quick apply

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customer support coordinator jobs near alverstoke, ham

Customer Service & Scaffolding Coordinator

Diamond Green Energy
Fareham

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Administrative support experience
Filing
Internal department liaison
English
Administrative experience
Appointment booking and call handling
Data entry
Customer support
Communication skills
Time management

Full job description

Job Overview

Diamond Green Energy is looking for an organised, confident and proactive Customer Service & Scaffolding Coordinator to join our growing team.

This is a varied office-based role combining customer service, general administration and operational scheduling. You will be one of the first points of contact for our customers while also supporting the day-to-day running of our solar installation operations.

A key part of the role will be managing the booking and scheduling of scaffolding for upcoming installations, ensuring customers, scaffolders and our internal team all have the correct information and that appointments are properly coordinated.

You will also be responsible for answering incoming calls and emails, maintaining accurate customer records, preparing post-installation handover packs and providing general administrative support to the wider operations team.

We are a small, family-run business, so we are looking for someone who is happy to take ownership of their responsibilities, communicate openly with the team and get involved where needed.

Key Responsibilities

Answer incoming customer telephone calls in a professional and helpful manner.
Manage and respond to customer email enquiries.
Deal with routine customer queries and ensure more technical or complex enquiries are passed to the appropriate member of the team.
Book and schedule scaffolding for upcoming solar installations.
Liaise with customers, scaffolding contractors and the operations team to coordinate appointments.
Manage changes, cancellations and rescheduling where required.
Maintain an accurate operational diary and ensure relevant appointments and information are kept up to date.
Prepare and issue customer handover packs following completed installations.
Update customer records and job information within our CRM systems.
Maintain accurate electronic records, documentation and filing.
Support the operations team with general day-to-day administration.
Assist with keeping customer files complete and ensuring required documentation is correctly recorded.
Work with other departments to help resolve customer queries and prevent unnecessary delays to installations.
Take ownership of administrative tasks and follow them through to completion.

About You

We are looking for someone who is organised, reliable and comfortable working in a busy office environment.

You should have:

Previous experience in an administrative role.
Previous experience dealing with customers over the telephone.
Strong verbal and written communication skills.
Good attention to detail and a high standard of accuracy.
Strong organisational and time-management skills.
Confidence managing multiple tasks and changing priorities.
Good general IT skills and the ability to learn new systems quickly.
Experience using CRM, diary management or customer management software.
A professional and friendly telephone manner.
The confidence to take responsibility for your own workload and follow tasks through without constant supervision.
A practical, positive attitude and willingness to help the wider team when required.

We are happy to consider someone earlier in their career who has the right attitude and ability, but this is a busy role and you will need to be capable of learning quickly and becoming productive within a short period of time.

Desirable Experience

Experience within any of the following would be particularly beneficial:

Solar or renewable energy
Construction
Electrical contracting
Scaffolding
Home improvements
Trade or field-service businesses
Installation scheduling or logistics

Previous solar experience is not essential, provided you are a quick learner and comfortable developing an understanding of the industry.

What We Offer

Salary of £28,000 to £30,000 per year, depending on experience.
Full-time, permanent employment.
Monday to Friday working hours.
A friendly, close-knit working environment.
The opportunity to become an important part of a growing renewable energy business.
A varied role where you can take genuine ownership of your work.
Support from an experienced operations team while you develop your knowledge of the solar industry.
Regular informal team socials.

We are looking to appoint as soon as possible and will be reviewing suitable applications as they are received.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Fareham PO14 1TP: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in alverstoke, ham

Customer Service & Scaffolding Coordinator

Healthy Homes Administrator & Scheduling Coordinator

Property Systems Co-Ordinator

Service Coordinator - Office based

Air Conditioning Coordinator/ Administrator

Service & Parts Coordinator

Client Services Coordinator

People Co-ordinator

Project Coordinator or Manager (Temporary Contract)

Admin Co-Ordinator Public Health Nursing 5-19

Sales Support Co-ordinator

Maintenance Coordinator

Sales Support Coordinator - Part Time

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